April Hawkins
Cincinnati
Summary
Accomplished and certified Pharmacy Technician with over 24 years of experience in hospital pharmacy environments for major national chains, and 3 years in retail pharmacy. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Driven Pharmacy Technician with 27 years of experience and success in working within fast-paced Hospital and retail pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Certified Pharmacy Technician
Bon Secours Healthcare
11.1999 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Assisted in preparation, distribution, and storage of pharmaceuticals.
- Counted, measured, and compounded medications following standard procedures.
- Stocked, labeled and inventoried medication to keep accurate records.
- Maintained drug inventory levels by assisting in ordering necessary medications and supplies.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Restocked automated medication dispensing equipment.
- Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
- Refill Omnicell machines.
Certified Pharmacy Technician
Mullaney's Pharmacy + Medical Supply
06.2015 - 03.2018
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Communicated directly with doctors offices via telephone, fax, and email.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Assisted in preparation, distribution, and storage of pharmaceuticals.
- Counted, measured, and compounded medications following standard procedures.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Stocked, labeled and inventoried medication to keep accurate records.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Worked with computerized systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Reviewed and verified customer information and insurance provider information.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Set up and modified patient profiles in [System] to include current information such as medications and insurance details.
Education
Bachelor of Science - Criminal Justice
Xavier University
Cincinnati, OH05.2005
Pharmacy Technology
Scarlet Oaks Career Development
Cincinnati, OH06.1996
High School Diploma -
Winton Woods High School
Cincinnati, OH06.1996
Skills
- Drug Inventory Control
- Pharmacy Automation
- Pharmacy Operations
- Manual and Automated Medication Dispensing
- Prescription Filing
- Drug Storage Procedures
- Patient Confidentiality
- Intravenous Admixture Preparation
- Pharmaceuticals Mixing
- Cash Register Operations
- Updating Medication Histories
- IV Preparations
- Pharmaceutical Preparation
- Aseptic Techniques
- Refill Requests
- Proper Labeling
- HIPAA Regulations
- Insurance Verification
- Insurance Billing
- Stocking Medications
- High-Volume Environments
- Profile Updating
- Assisting Pharmacists
- Restock Shelves
- Prescription Filling and Labeling
- Label Products
- Serve Customers
- Pyxis MedStation
- Drug Compounding
Timeline
Certified Pharmacy Technician
Mullaney's Pharmacy + Medical Supply
06.2015 - 03.2018
Certified Pharmacy Technician
Bon Secours Healthcare
11.1999 - Current
Bachelor of Science - Criminal Justice
Xavier University
Pharmacy Technology
Scarlet Oaks Career Development
High School Diploma -
Winton Woods High School