APRIL Higgins
San Antonio,TX
Summary
Insurance professional with extensive experience in providing personalized insurance solutions. Recognized for ability to build strong client relationships and deliver exceptional service. Focused on team collaboration and adapting to changing needs. Skills include risk analysis, policy development, and effective communication.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Insurance Agent
USAA
02.2019 - Current
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Achieved top salesperson status by consistently exceeding sales targets through effective client relationship management.
Insurance Agent
Nationwide
05.2017 - 02.2019
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Maintained high standards of customer service by building relationships with clients.
Preferred Relationship Specialist
Bank of America
08.2013 - 05.2017
- Recognized patterns of potential fraud or suspicious activity by monitoring transactions closely, mitigating potential risks.
- Managed high-value accounts, maintaining a strong focus on risk management and compliance practices.
- Streamlined processes for increased efficiency by identifying areas of improvement in daily operations.
- Enhanced client satisfaction by providing exceptional service and tailored financial solutions.
Education
High School Diploma -
La Vernia High School
La Vernia, TX05-1986
Skills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
Certification
AINS 21
Active GLA License in the state of TX
Timeline
Insurance Agent
USAA
02.2019 - Current
Insurance Agent
Nationwide
05.2017 - 02.2019
Preferred Relationship Specialist
Bank of America
08.2013 - 05.2017
High School Diploma -
La Vernia High School
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