Work Preference
Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic
Open To Work

April Hunter

Jacksonville,FL

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Senior Funding AnalystPayroll AssistantAdministrative Assistant

Work Type

Full Time

Location Preference

RemoteHybrid
Location: Jacksonville, FL
Open to relocation: Yes

Salary Range

$40500/yr - $200000/yr

Important To Me

Work-life balanceWork from home optionPaid time offPaid sick leaveHealthcare benefits401k match

Summary

Results-driven administrative assistant with a strong background in managing daily office operations and supporting administrative functions. Proven expertise in mathematics and finance, contributing to successful project outcomes. Skilled in coordinating meetings, travel arrangements, and special events, ensuring seamless execution and organization.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Global Risk Solutions
Jacksonville, Florida
01.2020 - Current
  • Coordinated onboarding processes for new employees and interns.
  • Streamlined onboarding process for incoming employees, enhancing new hire experience.
  • Prepared meeting agendas and distributed relevant documents to ensure effective communication.
  • Verify payroll is correct
  • Processed claims invoices for timely payment.
  • Liaison between contractors and management
  • Offboarding employees leaving the company
  • Recruitment of Adjusters
  • Create training presentations
  • Build spreadsheets to calculate time and expenses, and show amounts not paid
  • Review Adjuster resumes

Customer Service Representative

Fanatics
Jacksonville, Florida
08.2019 - 12.2019
  • Resolved customer complaints by actively listening and providing tailored solutions, enhancing customer satisfaction.
  • Managed customer inquiries through the chat platform
  • Assisted customers with inquiries on sports merchandise and order status, ensuring timely responses.
  • Resolved incomplete order issues promptly
  • Processed customer orders over the phone
  • Educated customers on product features, promotions, and return policies, improving their purchasing experience.

Administrative Assistant

Yes Communities Inc.
Jacksonville, Florida
11.2017 - 11.2019
  • Composed letters, memos, reports, emails, and presentations for management, streamlining communication.
  • Managed filing, scanning, and faxing of important documentation, ensuring efficient retrieval.
  • Set up new employee accounts to ensure smooth onboarding.
  • Assisted in preparing meeting agendas and distributing relevant documents.
  • Maintained office supplies inventory by checking stock to determine inventory level.
  • Answered calls to assist customers with inquiries, enhancing customer satisfaction.
  • Handled payment processing for rent and mortgage transactions.
  • Notarized mortgage closing documents to facilitate timely transactions.

Debt Collector

NCB Management Services Inc.
Jacksonville, Florida
04.2017 - 11.2017
  • Negotiated full payment of outstanding debts through direct customer interactions.
  • Managed collection calls to negotiate payment arrangements with clients.
  • Collected payments on overdue retail accounts by contacting customers directly.
  • Executed skip tracing to successfully locate debtors using various online resources.
  • Addressed client concerns to resolve disputes professionally and efficiently.

Senior Funding Analyst

JP Morgan Chase
Jacksonville, Florida
05.2013 - 03.2017
  • Analyzed funding requests to ensure compliance with organizational guidelines.
  • Ensured accuracy of mortgage documentation through meticulous review and entry.
  • Executed data entry for mortgage files, ensuring accuracy before finalization.
  • Identified and reported discrepancies in files, enhancing review process integrity.
  • Conducted training sessions for junior analysts on funding processes, improving team competency.

Student Loan Collector

GC Service
Jacksonville, FL
10.2010 - 05.2013
  • Collected on past due student loans to recover outstanding balances.
  • Negotiated flexible payment plans for delinquent student loans, promoting timely resolutions.
  • Established tailored repayment plans for borrowers experiencing financial difficulties, enhancing borrower engagement.
  • Educated borrowers on repayment options and loan terms, improving understanding and compliance.
  • Advised clients on alternatives when repayment options were unavailable.

Account Manager

Chrysler Financial
Westlake, Texas
07.2009 - 03.2010
  • Established client relationships to build trust and drive ongoing collaboration.
  • Recommended tailored solutions to clients, enhancing account regularization efforts.
  • Communicated regularly with clients to address inquiries and concerns.
  • Maintained accurate CRM records for client interactions, supporting effective communication.
  • Recovered delinquent accounts through strategic communication and negotiation.

Account Manager/Customer Service

Ford Motor Credit
Irving, Texas
02.2008 - 03.2009
  • Managed client relationships, leading to improved customer satisfaction and retention.
  • Cultivated strong client relationships, resulting in increased satisfaction and loyalty.
  • Resolved customer complaints promptly, ensuring positive client experiences.
  • Provided solutions for clients to bring accounts current effectively.
  • Developed strategies to address delinquent accounts and achieve timely collections.
  • Conducted regular account reviews to assess performance and address concerns.

File Clerk/Data Entry Clerk

Republic Mortgage LLC
Las Vegas, Nevada
05.2005 - 03.2006
  • Entered names and account numbers post-scanning for complete file documentation.
  • Organized and maintained filing systems, enhancing efficiency of document retrieval.
  • Scanned incoming mortgage files, ensuring accurate digital records for future reference.
  • Filed documents systematically, facilitating timely shipment to housing facility.
  • Assisted staff with locating files and documents.
  • Ensured confidentiality of sensitive information during file management.

Operations Manager

United States Air Force
Holloman Air Force Base, New Mexico
08.2003 - 05.2005
  • Led ERP system implementation, streamlining operations and improving data accuracy.
  • Coordinated logistics activities, optimizing transportation planning and warehousing for effective order fulfillment.
  • Collaborated with cross-functional teams to establish standard operating procedures for operational processes.
  • Developed standard operating procedures to improve process consistency and reliability.
  • Managed employee schedules and training sessions to support operational efficiency.

Education

Operations Management - Operation Management Training

Sheppard AFB
TX

Skills

  • Administrative operations
  • Data entry accuracy
  • Database management
  • Spreadsheet management
  • Word processing proficiency
  • Spreadsheets
  • Database entry
  • Microsoft PowerPoint
  • Presentation design
  • Attention to detail
  • Problem solving
  • Employee training
  • Word processing

References

Available Upon Request

Certification

Lean Sigma Six White Belt

Timeline

Administrative Assistant

Global Risk Solutions
01.2020 - Current

Customer Service Representative

Fanatics
08.2019 - 12.2019

Administrative Assistant

Yes Communities Inc.
11.2017 - 11.2019

Debt Collector

NCB Management Services Inc.
04.2017 - 11.2017

Senior Funding Analyst

JP Morgan Chase
05.2013 - 03.2017

Student Loan Collector

GC Service
10.2010 - 05.2013

Account Manager

Chrysler Financial
07.2009 - 03.2010

Account Manager/Customer Service

Ford Motor Credit
02.2008 - 03.2009

File Clerk/Data Entry Clerk

Republic Mortgage LLC
05.2005 - 03.2006

Operations Manager

United States Air Force
08.2003 - 05.2005

Operations Management - Operation Management Training

Sheppard AFB

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April Hunter