April Wallace
8054 Silver Maple Drive, Milton,FL
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for efficiency, reliability, and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
24
24
years of professional experience
6
6
years of post-secondary education
Work History
Administrative Assistant II
Santa Rosa Medical Center
Milton, FL
02.2024 - Current
- Prepares agendas and meeting materials for hospital directors and administrators.
- Maintains the hospital’s Policies & Procedures and ensures they are reviewed and revised as required.
- Supports special projects and assists with event coordination.
- Tracks and compiles data reports for use in quality improvement programs.
- Creates auditing tools to support efficient time management of hospital staff.
- Maintains confidentiality and handles sensitive information in accordance with organizational policies.
Pizza Delivery Driver
Papa John's
Pensacola, FL
08.2021 - 02.2024
- Ensures timely and accurate dispatch and delivery of orders.
- Certified Trainer
- Provides comprehensive training and feedback to all new delivery drivers.
- Excellent customer service with over 120 five-star reviews.
- Consistently ranked as the top driver in the store.
Assistant Office Manager
Stone Creek Landscaping
Medical Lake, WA
01.2013 - 09.2014
- Balanced all financial accounts on an ongoing basis
- Created and sent invoices to recurring and new customers
- Received and processed payments
- Managed employee records and payroll
- Audited accounts quarterly for taxes
- Provided assistance to commercial and residential customers via telephone and email
Computer Network Exploitation Analyst
U.S. Air Force
Misawa AB, Japan
04.2002 - 11.2004
- Performed all-source analysis of technical intelligence
- Conducted extremely specialized research and analysis using highly perishable data, sources, and methods
- Coordinated with the Department of Defense and national level intelligence organizations to satisfy technical reporting requirements
- Teamed with additional analysts and site engineers to develop computer hardware and software prototypes
- Coordinated with mission management personnel to guide mission tasking
- Analyzed 45 unique targets in the first month of training, outshining seasoned analysts
Education
MBA - Healthcare Administration
Western Governors University
Salt Lake City, UT 03.2026 - Current
Bachelor of Science - Healthcare Administration
Western Governors University
Salt Lake City, UT 08.2024 - 01.2026
Certificate - Medical Billing & Coding
The University of West Florida
Pensacola, FL 02.2023 - 07.2023
Certificate - Library & Information Services
Spokane Falls Community College
Spokane, WA 09.2014 - 05.2015
Bachelor of Arts - Art History
Angelo State University
San Angelo, TX 09.2010 - 05.2012
Technical Training - Basic Digital Network Analysis
Center For Information Warfare Training - Corry Station
Pensacola, FL 03.2004 - 04.2004
Technical Training - Signals Intelligence Analysis
Goodfellow AFB
San Angelo, TX 07.2002 - 11.2002
Associate in Arts (AA) - General Studies
Spokane Falls Community College
Spokane, WA 09.1999 - 05.2001
Skills
- Microsoft Office Suite
- Organizational Skills
- Spreadsheet Management
- Administrative Experience
- Database Search
- Attention to Detail
- Medical Coding
- Data Entry
- Analysis Skills
- Database Management
- Time Management
- Analytical Thinking
- Office Experience
- Google Workspace
Accomplishments
- Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of Hand Hygiene Audits.
- Positioned as key team member to transfer over 400 Confidential Physician Credentialing Files from hard copy into new digital database.
- Developed and implemented a hospital-wide call schedule, which resulted in increased company efficiency and productivity.
- Coordinated committee meetings regulated by the federal government and hospital accrediting bodies and drafted agendas to increase meeting efficiency.
- Updated and maintained company database to reflect current and accurate versions for more than 1,000 policies.
- Event Planning - Successfully planned and executed employee engagement, fundraising, and charity events for over 500 employees.
Certification
- Certified Notary Public | April 2024 to April 2028 | State of Florida Commission HH 519493
- Certified Professional Coder | August 2023 to August 2027 | NHA Certification #X45SL953
Languages
English
Timeline
MBA - Healthcare Administration
Western Governors University
03.2026 - Current
Bachelor of Science - Healthcare Administration
Western Governors University
08.2024 - 01.2026
Administrative Assistant II
Santa Rosa Medical Center
02.2024 - Current
Certificate - Medical Billing & Coding
The University of West Florida
02.2023 - 07.2023
Pizza Delivery Driver
Papa John's
08.2021 - 02.2024
Certificate - Library & Information Services
Spokane Falls Community College
09.2014 - 05.2015
Assistant Office Manager
Stone Creek Landscaping
01.2013 - 09.2014
Bachelor of Arts - Art History
Angelo State University
09.2010 - 05.2012
Technical Training - Basic Digital Network Analysis
Center For Information Warfare Training - Corry Station
03.2004 - 04.2004
Technical Training - Signals Intelligence Analysis
Goodfellow AFB
07.2002 - 11.2002
Computer Network Exploitation Analyst
U.S. Air Force
04.2002 - 11.2004
Associate in Arts (AA) - General Studies
Spokane Falls Community College
09.1999 - 05.2001