April Johnson
North Braddock,PA
Summary
Skilled Mental Health Technician with proven expertise in crisis intervention and behavior management, honed at East End Behavioral Health Hospital. Demonstrated ability to enhance patient safety and well-being through effective de-escalation techniques and compassionate care. Excelled in developing trust and fostering positive patient relationships, significantly improving treatment outcomes.
Overview
6
6
years of professional experience
Work History
Mental Health Technician
East End Behavioral Health Hospital
Wilkinsburg Pa
07.2023 - 12.2023
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
Direct Care Worker
Maxim Healthcare
Pittsburgh, PA
07.2017 - 07.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Facilitated recreational activities for patients that promoted socialization, physical activity, and cognitive stimulation.
- Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.
- Continuously updated personal knowledge within the direct care field through regular training sessions and workshops to ensure optimal care for each patient.
- Monitored and assisted residents through individual service plans.
- Utilized active listening skills in order to understand each patient''s unique needs, preferences, and goals for their care plan execution.
- Reduced instances of patient injury through vigilant monitoring and timely intervention in high-risk situations.
Education
GED -
Westinghouse High School
Pittsburgh, PA06.1993
Skills
- De-Escalation Techniques
- Stress reduction techniques
- Behavior Management
- Suicide Prevention
- Patient Safety Management
- Crisis Intervention
- Progress Monitoring
- Care Plan Development
- Patient Assessment
- Critical Thinking
Timeline
Mental Health Technician
East End Behavioral Health Hospital
07.2023 - 12.2023
Direct Care Worker
Maxim Healthcare
07.2017 - 07.2023
GED -
Westinghouse High School