Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
April Joyner

April Joyner

Unit Secretary
Macon,GA
Every problem is a gift—without problems we would not grow.
Tony Robbins

Summary

Effective Unit Secretary with superior expertise in patient privacy protocols and nursing unit operations. Well-versed in incoming call management and patient database updates demonstrated over 5+ years of related experience.

Overview

11
11
years of professional experience

Work History

Unit Secretary

Atrium Health Navicent
Macon, GA
02.2021 - Current
  • Received and routed laboratory results to correct clinical staff members.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Processed lab paperwork and requests according to physicians' orders.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Answered phone calls and messages for 10+ physician medical facility, scheduling appointments, and handling patient inquiries.

Appointment Scheduler

Orthogeorgia
Macon, GA
05.2018 - 01.2021
  • Managed filing system, entered data and completed other clerical tasks.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Used provided call list to sort, organize and prioritize before making outbound calls to potential customers.
  • Answered phone calls and answered questions from potential customers.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Schedule more than 25 appointments per day.

Customer Service Representative

GEICO
Macon, GA
07.2015 - 04.2018
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Promptly responded to inquiries and requests from prospective customers.
  • Answered constant flow of customer calls with minimal wait times.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Managed over 100 customer calls.
  • Increased sales by 5%.

Administrative Assistant

Robert Half
Macon, GA
03.2012 - 07.2016
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Managed filing system, entered data and completed other clerical tasks.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Managed over 15 calls per day.

Education

Certificate - Medical Billing And Coding

Stratford Career Institute, Mount Royal, QC
02.2023

Bachelor of Science - Business Administration And Management

Emory University, Atlanta, GA
09.2003

Skills

  • EMR Systems
  • Account Management
  • Pre-Hospital Care
  • Medical Billing and Coding
  • Customer Service
  • Patient Scheduling
  • Medical Recordkeeping
  • Appointment Scheduling
  • Data Entry Software
  • Organization and Time Management
  • Computer Proficiency

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Unit Secretary - Atrium Health Navicent
02.2021 - Current
Appointment Scheduler - Orthogeorgia
05.2018 - 01.2021
Customer Service Representative - GEICO
07.2015 - 04.2018
Administrative Assistant - Robert Half
03.2012 - 07.2016
Stratford Career Institute - Certificate, Medical Billing And Coding
Emory University - Bachelor of Science, Business Administration And Management

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April JoynerUnit Secretary