April Leonard
Van Meter,IA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
28
28
years of professional experience
Work History
Dental Patient Coordinator
Norwalk Family Dentistry
Norwalk, IA
05.2018 - Current
- Ensured all paperwork related to patient care was completed accurately and timely.
- Managed medical records by filing documents into appropriate folders according to established protocols.
- Assisted with the development of efficient office procedures for improved workflow.
- Managed front desk operations including scheduling appointments, collecting payments.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Verified patient's eligibility for benefits under various insurance plans.
- Created a welcoming environment for patients by providing exceptional customer service at all times.
- Processed referrals to specialists when required by the dentist.
- Provided support with front office duties such as photocopying documents or scanning files.
- Collected payments from patients in accordance with established policies and procedures.
- Demonstrated proficiencies answering incoming calls, scheduled appointments, and confirmed patient visits.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Answers telephone, e-mail, fax, and front-desk reception within high-volume environment.
- Communicated with patients with compassion while keeping medical information private.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Dental Assistant CDA,RDA, Dental RReceptionist
Dr. James Hawk's D.D.S.,PC
West Des Moines, Iowa
09.1997 - 05.2018
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
- Conducted routine maintenance of equipment used in dentistry operations.
- Handled billing inquiries from insurance companies regarding claims submitted by the office.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Ensured compliance with infection control policies and procedures.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Took digital X-rays of teeth using radiographic equipment.
- Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
- Sterilized instruments according to established guidelines and protocols.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Instructed patients about postoperative instructions prescribed by their dentist.
- Maintained a neat, clean and organized environment throughout the office.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Laid out dental instruments and equipment before procedures.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
- Documented patient records with procedures performed and added notes taken to charts.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
Education
Certified Dental Assistant - Dental Assistant
Des Moines Area Community College
Ankeny, IA09-1995
Skills
- Patient scheduling
- Medical record management
- Insurance verification
- Front desk operations
- Customer service
- Payment collection
- HIPAA compliance
- Record keeping
- Communication skills
- Attention to detail
- Vendor relationship management
- Patient confidentiality
- Multitasking
- Claims processing
- Patient relations
- Filing and recordkeeping
- New hire training
- Billing statement processing
- Patient care coordination
Timeline
Dental Patient Coordinator
Norwalk Family Dentistry
05.2018 - Current
Dental Assistant CDA,RDA, Dental RReceptionist
Dr. James Hawk's D.D.S.,PC
09.1997 - 05.2018
Certified Dental Assistant - Dental Assistant
Des Moines Area Community College