Kayla Flores
Colorado Springs,CO
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Dental Patient Coordinator
Academy Kids Dental
02.2024 - 04.2024
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Communicated with patients, caregivers and families members to relay diagnoses and treatment options.
Restaurant Hostess
Mamitas Mexican Restaurant
01.2022 - 10.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Education
High School Diploma -
Sand Creek High School
05.2023
Skills
- Appointment Scheduling
- Insurance Verification
- Healthcare Industry Knowledge
- Patient confidentiality
- Patient Care
- Organizational Skills
- Customer Service
- Patient Registration
Accomplishments
- Developed improved tracking and assessment system to increase patient care standards.
Certification
- Certified CPR
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Dental Patient Coordinator
Academy Kids Dental
02.2024 - 04.2024
Restaurant Hostess
Mamitas Mexican Restaurant
01.2022 - 10.2023
High School Diploma -
Sand Creek High School
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