APRIl MCDANIEL
Española,NM
Summary
People-Oriented, dependable professional with 11+ years in customer service. Able to build professional but meaningful relationships with customers and co-workers in person and over the phone. Strong organization and multi-tasking skills, while being able to remain composed in a fast paced environment. Currently seeking to leverage my skills and apply my knowledge in order to be an effective addition to the crew.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Crew Member
GoPuff
Lakewood, CO
06.2023 - 04.2024
- Informed customers about daily specials in an engaging manner.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Received customer complaints and concerns courteously and followed up with appropriate action plan when necessary.
- Received and unpacked shipments, verified contents against invoices, and stocked shelves accordingly.
Stocking Associate
Walmart
Lakewood, CO
12.2021 - 04.2023
- Ensured all products were correctly priced and tagged before stocking shelves.
- Maintained cleanliness of sales floor, including sweeping, dusting, and mopping as needed.
- Received shipments of merchandise and stocked shelves according to store requirements.
- Provided customer service and ensured customer satisfaction.
Housekeeping and Laundry Attendant
Promedica Total Rehab
Lakewood, CO
01.2020 - 10.2021
- Ensured all guest rooms were clean, comfortable and stocked with necessary amenities.
- Washed, dried, folded and ironed clothes according to customers' preferences.
- Cleaned bathrooms, dusting furniture, vacuuming carpets and mopping floors.
- Greeted guests upon arrival to provide them with a pleasant welcome experience.
- Stocked linen closets with fresh linens and supplies.
- Reported any maintenance issues to the manager immediately for resolution.
- Sanitized surfaces throughout the facility including countertops, door handles.
- Maintained an organized supply closet ensuring that all materials were labeled correctly.
Cashier Team Lead
Whatburger
Tucson, AZ
12.2017 - 08.2021
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Trained new cashiers on proper use of registers and store policies.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
Waitress
Ajo Cafe
Tucson, AZ
12.2015 - 08.2017
- Answered questions about menu items, ingredients, and pricing.
- Greeted customers and provided menus.
- Took orders for food and drinks and delivered them to guests.
- Organized take-out orders efficiently according to customer requests.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Developed positive relationships with regular customers through friendly conversation.
- Presented food and beverages to guests at tables.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
Education
GED -
Northern New Mexico
Española, NMSkills
- Food Preparation
- Inventory Restocking
- Customer Engagement
- Food Running
- Safe Food Handling
- Order Management
- Clear Communication
- Customer Service
- Time Management
- Valid Driver's License
- Taking Orders
- Heavy Lifting
- Teamwork and Collaboration
- Cash Handling
- Housekeeping
- Order Taking
- Kitchen Management
- Food handling and sanitization
- Sanitation and Cleanliness Practices
Certification
- First AID/CPR
- Food Handlers
Timeline
Crew Member
GoPuff
06.2023 - 04.2024
Stocking Associate
Walmart
12.2021 - 04.2023
Housekeeping and Laundry Attendant
Promedica Total Rehab
01.2020 - 10.2021
Cashier Team Lead
Whatburger
12.2017 - 08.2021
Waitress
Ajo Cafe
12.2015 - 08.2017
GED -
Northern New Mexico