April McDaniel
Opp,AL
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by my tenure at Charter Communications where I leveraged my sales expertise and exceptional customer service skills. Achieved significant improvements in client relations and operational efficiency, demonstrating a strong work ethic and a goal-oriented approach. Proficient in POS system operations and adept at fostering cooperative team environments.
Overview
7
7
years of professional experience
Work History
Cashier
Forster & Howell
Opp, AL
01.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Delivery Courier
FedEx
DeFuniak Springs, FL
11.2022 - 04.2023
- Followed company policies and procedures during shift.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Drove safely at all times to avoid accidents and harm.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Ensured safe transportation of packages with careful handling and secure storage methods.
- Expedited urgent deliveries, prioritizing time-sensitive shipments to meet critical deadlines.
- Navigated complex urban environments swiftly, utilizing GPS technology and advanced planning techniques for efficient route management.
- Reduced customer complaints by providing timely updates and maintaining clear communication throughout the delivery process.
- Maintained accurate records of deliveries, promptly addressing any discrepancies or issues that arose.
Direct Sales Representative
Charter Communications, Spectrum
Dothan, AL
06.2019 - 10.2022
- Delivered compelling sales presentations that highlighted key features and benefits of products or services, resulting in increased conversion rates.
- Met customers in homes and businesses to discuss and demonstrate products.
- Provided comprehensive product training to new hires, contributing to their rapid integration into the sales team.
- Increased market share with effective prospecting and lead generation tactics.
- Cultivated strong client relationships through consistent follow-ups and timely resolution of concerns, ensuring repeat business opportunities.
- Leveraged comprehensive understanding of product/service portfolio to craft tailored solutions addressing unique client needschallenges.
- Collaborated with team members to exceed sales targets, fostering a competitive yet supportive environment.
- Enhanced customer satisfaction by providing customized product solutions and building rapport through exceptional communication.
- Established trust with clients through transparent negotiations, ethical practices, and excellent service delivery standards.
- Boosted sales performance by developing and executing targeted marketing strategies.
- Prioritized time management skills to handle multiple client accounts simultaneously while maintaining high-quality interactions.
- Put together sales proposals and contracts.
- Stayed current on company offerings and industry trends.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Attended monthly sales meetings and quarterly sales trainings.
Cashier
Food Giant
Elba, AL
03.2017 - 04.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
GED - Basic Studies
Opp High School
Opp, ALSkills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Customer service excellence
- Customer Relations
- Organizational abilities
- Professionalism and Courtesy
- Basic Math Competence
- Payment Processing
- POS system operations
- Staff Training
- ID Verification
- Decision Making Aptitude
- Sales expertise
- Proficient in Software
- Sales Techniques Mastery
- Honest and Dependable
- Active Listening
- Cooperative Attitude
- Creative Thinking
- Training and mentoring
- Social Perception
- Staff Supervision
- Goal Setting
Timeline
Cashier
Forster & Howell
01.2024 - Current
Delivery Courier
FedEx
11.2022 - 04.2023
Direct Sales Representative
Charter Communications, Spectrum
06.2019 - 10.2022
Cashier
Food Giant
03.2017 - 04.2019
GED - Basic Studies
Opp High School