April Meade
Copper Hill,VA
Summary
Detail-oriented professional with extensive experience in benefits administration. Known for reliability and effective time management, consistently providing quality support to clients while adapting to changing regulations and needs.
Overview
17
17
years of professional experience
Work History
Benefit Program Specialist II
Floyd County Department of Social Services
04.2022 - Current
- Assessed client eligibility for benefit programs, ensuring compliance with regulations and guidelines.
- Developed and maintained accurate case records using state-specific software systems.
- Conducted outreach initiatives to educate clients about available benefits and services.
- Collaborated with community organizations to streamline service delivery and enhance client access.
- Provided ongoing support and guidance to clients, ensuring understanding of benefits and application processes.
- Worked closely with benefits providers to resolve eligibility errors.
- Maintained compliance with federal and state regulations, successfully passing all audits related to employee benefits programs.
- Specialized in ABD/LTC.
Certified Pharmacy Technician
Carilion New River Valley Medical Center
09.2019 - 02.2021
- Compounded medications according to established protocols, ensuring compliance with safety standards.
- Assisted pharmacists in medication dispensing, enhancing workflow efficiency and accuracy.
- Managed inventory levels, performing regular checks to minimize stock discrepancies and ensure availability.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Counted, measured, and compounded medications following standard procedures.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Communicated directly with doctors offices via telephone, fax and email.
- Performed regular audits to maintain compliance with state regulations and company policies.
Certified Pharmacy Technician
Wal-Mart Pharmacy
07.2009 - 08.2019
- Trained new pharmacy technicians on operational procedures and best practices for medication handling.
- Coordinated with healthcare providers to resolve medication-related inquiries, improving patient satisfaction and communication.
- Oversaw daily pharmacy operations, ensuring adherence to regulatory requirements and optimal team performance.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Lead Pharmacy Technician assisted in managing 11 other employees.
- Received voicemail messages from prescribers and assisted Pharmacists with checking internal voicemail to ease the load of the Pharmacist.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
- Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
Education
High School Diploma -
Smithfield-Selma Senior High
Smithfield, NC06-2007
Skills
- Policy interpretation
- Teamwork and collaboration
- Time management
- Multitasking
- Reliability
- Research and evaluation
- Benefits explanation
Timeline
Benefit Program Specialist II
Floyd County Department of Social Services
04.2022 - Current
Certified Pharmacy Technician
Carilion New River Valley Medical Center
09.2019 - 02.2021
Certified Pharmacy Technician
Wal-Mart Pharmacy
07.2009 - 08.2019
High School Diploma -
Smithfield-Selma Senior High