April Meredith NRCMA

• Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
• Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
• Collect data from multiple sources to inform decision-making and support improvement in patient care
• Collect and analyze data from multiple sources to inform clinical decision-making and enhance patient care outcomes

• Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.

• Established clear expectations for team members, fostering a positive work environment through open communication and accountability.

• Increased client satisfaction by fostering a supportive and empathetic therapeutic environment.

• Responded to patient complaints and concerns, restoring trust and maintaining clinic reputation for quality care.

• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.

• Communicate with patients, ensuring that medical information was kept private

• Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.

• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

• Completed bi-weekly payroll for employees.

• Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
• Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
• Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
• Increased client satisfaction by fostering a supportive and empathetic therapeutic environment.
• Responded to patient complaints and concerns, restoring trust and maintaining clinic reputation for quality care.
• Conducted performance evaluations for clinical staff, identifying areas for development and implementing targeted training programs.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Communicated with patients, ensuring that medical information was kept private.
• Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
• Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Developed and maintained relationships with external vendors and suppliers.
• Completed bi-weekly payroll for 7 employees.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Built highly-efficient administrative team through ongoing coaching and professional development opportunities.

• Accurately Register patients by verifying patient demographic information and updating appropriate information
• Input insurance information and collect any copays, past due balances and self-pay monies
• Answer multiple telephone lines
• Excellent written and verbal communication skills
• Phone in Prescriptions
• Assist Physician with sutures and suture removal, Cultures and GYN exams
• Perform EKG, Eye screenings, urine dip sticks, finger sticks, and drainage of wounds
• Administer medication, vaccines and nebulizer treatments
• Triage patients, Complete Point of Care testing
• Maintain all patients records both electronic or paper according to HIPPA regulations examination rooms with medical supplies
• And ensuring each entry contains proper patient and healthcare provider identification and responsible for stocking
• Demonstrated exceptional customer service to foster welcoming and professional environment for patients.

• Provide consultation and direction to ensure programs and services are implemented at the highest standards and patients receive the highest level of care
• Assist with action plans including data entry
• Monitors and provide assistance with quality assurance and compliance functions
• Ensure policies and procedures are monitored and updated to include regulatory changes
• Perform other duties as assigned
• Work with practices regarding onsite risk rounding, assessments and support to achieve compliance with best practice standards such as environment of care, medication/vaccine handling & administration, infection prevention, point of care testing
• Provide tips, logs, drills, and policy resource/ training materials for staff and practice managers
• Ensure facilities are meeting standards with DOH regulations and CLIA Licensure
• Maintain weekly/monthly schedule
• Exhibits professionalism and integrity within the scope of daily activities.
• Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
• Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
• Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
• Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.

• Check daily clinical pools/ task list
• Maintain all patient medical records both electronic or paper according to regulations ensuring each entry contains proper patient and health care provider Identification
• Onboarding new Employees in Training
• Escort patients to exam room: Measures and record vital signs
• Prepare patients for examinations or treatments, perform routine screening test
• Explains all treatment and procedures
• Create and Maintain weekly Staff Schedule for ENT provider coverage
• Schedule, Edit and Maintain Patient-Physician Appointments for new and returning patients
• Assist Physicians with minor procedures, such as suturing earlobe repairs, removal of impacted cerumen, nose cauterization, and tongue/ lip tie
• Perform High Level Disinfectant on Flexible Endoscope
• Coaching, Guiding, Counseling, Motivating, Engaging in great Customer service with Team and patients
• Communicate effectively with internal and external customers at all levels of the Facility
• Coordinate Surgeries and Assist with Clinical Flow for a fast-paced ENT Office
• Pre-certify all Surgical procedures and authorize in-office Procedures
• Manage Provider Google Calendar and daily bump list
• Arrange and Coordinate all Preoperative appointments
• Obtain imaging disc/ films needed for procedure
• Verify and enter Pre-Registration and insurance information into EMR system, Print Daily schedule for Designated areas
• Perform other duties upon request
• Oversees the selection of equipment used in the facility and ensures that it works properly
• Received and process referrals based on standard procedures and policies of the healthcare service
• Schedule Patient appointment with Specialists, assisted in filing medical documents as well as liaising between patient and insurance companies.
• Oriented and trained new staff on proper procedures and policies.
• Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
• Monitor point of care test accuracy using quality controls.

• Assisted physician with minor surgical procedures such as catheters, suture removal, wart removals, and drainage of wounds
• Perform EKG’s, eye screenings, urine dip sticks, and finger sticks
• Administered vaccinations, PCN injections & IM Rocephin injections
• Obtained vital signs, administered nebulizer treatments, administered medications under the supervision of the physician
• Phoned in prescriptions to the pharmacy
• Answer multi- Telephone lines, Schedule appointments
• Triaged patients obtain vital signs and accurate body measurements
• Completed Rapid Streptococcus test
• Obtained detailed histories of children and Adults
• Maintained all patients' records both electronic or paper according to regulation ensuring each entry contains proper patient and health care provider identification
• Responsible for stocking examination rooms with medical supplies.

• Entered, manipulate, and retrieved information and data from the Composite Health Care System (CHCS), the Ambulatory Data System (ADS), and the Clinical Information System (CIS) as appropriate to the area assigned
• Transcribes physician and nursing orders involving patient activities, diets and medications as necessary in the appropriate manual or automated system
• Completes request forms, manually or automated, for individual patient orders for blood work, x-rays, radiation therapy, respiratory and ventilator care, consults and other requests as required
• Maintained and monitor patient appointment schedules for the unit/clinic
• Schedules appropriate patient appointments manually and/or in CHCS
• When required coordinates and/or schedules patient appointments with other clinics or specialties
• I maintained patient confidentiality
• Received patients and visitors as the initial point of contact in person or telephonically
• Records and relays messages and/or redirect call as necessary
• Refers urgent messages and patient results for immediate actions
• Obtains identifying information and determines the nature of the visit/ call
• Insures eligibility for care and contacts Patient Administration for verification when necessary
• Provides information regarding unit, clinic and hospital policies, procedures, and locations to patients, family members, staff, etc
• Or refers to other resources for difficult questions or concerns
• Monitors and communicates delays in scheduled appointments to the appropriate staff and patients
• Attempts to resolve complaints of a local administrative nature and refers other complaints to appropriate authorities
• Maintained all patients' records both electronic or paper according to regulation ensuring each entry contains proper patient and health care provider identification
• Correctly files original medical documentation in the patient record and copies of medical documentation into research files as necessary
• Ensures the patient prior to being seen by the provider completes all necessary forms
• On patient discharge, transfer or completion of appointment verifies and assures that the record of the patient treatment is administratively complete
• Performs Quality Assurance monitoring using appropriate tools regarding the completion and contents of the patient record
• Responsible for the clerical duties inherent in the admission, care and discharge of inpatients or the in processing, care and out processing of outpatients and guests
• Notifies appropriate staff of the patient's arrival
• Reconciles end-of-shift/end-of-day processing and reports
• As required types of routine correspondence, progress reports, medical statements, memorandum and statistical reports using various office automation systems and programs
• The services of a qualified typist are required
• Responsible for scheduling appointments, answering multi-telephone lines, utilized different office equipment, mailed different correspondences, and utilized the fax machine
• Demonstrated and utilized a computer understanding in different software including MS Word, MS Excel, and Electronic Medical Record Software Centricity
• Completed laboratory requisitions and referrals for specialty visits
• Demonstrated and performed an understanding of ICD-9 & CPT Codes
• Demonstrated an understanding of different insurance plans including HMO’s, & PPO’s
• Prioritized patient daily care according to acuity and scheduled patient procedures
• Assist Registered Nurses with sterile and non-sterile dressing changes
• Obtained vital signs including manual blood pressure, pulse, respiration and temperature
• Perform EKG’s, eye screenings, urine dip sticks, and assist physicians with pap smears and biopsies
• Assist with patient and family education & trained in Phlebotomy
• Maintained inventory and stocked exam rooms.

• Assisted physician with minor surgical procedures such as catheters, suture removal, wart removals, and drainage of wounds
• Administered vaccinations, PCN injections & IM Rocephin injections
• Obtained vital signs, administered nebulizer treatments, administered medications under the supervision of the physician
• Phoned in prescriptions to the pharmacy
• Triaged patients obtain vital signs and accurate body measurements
• Completed Rapid Streptococcus test
• Obtained detailed histories of children from ages of newborn to adolescents
• Responsible for stocking examination rooms with medical supplies.

• Review analyzes and process legal documents pertaining to the granting or denial of patents
• Prepared notice corrections reviewed all messages daily and return all business calls and inquires within the established time frame responsible for the analyzing and mailing of legal documents Filing legal records pertaining to the patent applications.