APRIL NICHOLS
Lindale
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Tyler Obstetrics & Gynecology
06.2024 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Verified and updated demographic and other personal information for patients with respect to personal boundaries when asking for important details.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- New patient scheduling and referrals.
OFFICE ASSISTANT
Remington Alarm Systems
01.2022 - 05.2024
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Patient Service Representative
Medical Express
04.2021 - 02.2022
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Stocking of Medical equipment.
- Facilitated patient billing to accurate account.
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Appointment scheduling
Timeline
Front Desk Receptionist
Tyler Obstetrics & Gynecology
06.2024 - Current
OFFICE ASSISTANT
Remington Alarm Systems
01.2022 - 05.2024
Patient Service Representative
Medical Express
04.2021 - 02.2022
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