April Nobles
Columbus,GA
Summary
Highly motivated and dedicated customer service professional seeking a remote customer service position. Strong communication skills, empathy, and problem-solving abilities to provide exceptional customer support and ensure customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Liveops
03.2022 - Current
- - Responded to customer inquiries via phone, email, and chat in a timely and professional manner. - Assisted customers with product information, order status, and issue resolution. - Handled and resolved customer complaints and escalated complex issues to the appropriate departments. - Maintained accurate customer records and updated the CRM system with relevant information. - Collaborated with cross-functional teams to ensure prompt resolution of customer issues. - Achieved a customer satisfaction rating of 95% based on post-interaction surveys.
Caregivers
Right At Home Care
Atlanta, GA
03.2016 - 11.2020
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Monitored vital signs including blood pressure, temperature and pulse rate.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
Education
Associate of Science - General Studies And Humanities
Atlanta Technical College
Atlanta, GA05-2015
Skills
- Excellent verbal and written communication skills
- Strong problem-solving and critical thinking abilities
- Proficient in using customer support software and CRM systems
- Ability to handle high call volumes and manage multiple tasks effectively
- Empathetic and patient approach to customer interactions
- Detail-oriented and highly organized
- Ability to work independently and remotely with minimal supervision
- Strong time management and prioritization skills
Certification
- Customer Service Excellence Certification
- Effective Communication in Customer Service Certification
Timeline
Customer Service Representative
Liveops
03.2022 - Current
Caregivers
Right At Home Care
03.2016 - 11.2020
- Customer Service Excellence Certification
- Effective Communication in Customer Service Certification
Associate of Science - General Studies And Humanities
Atlanta Technical College
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