April Patterson
Carlsbad,NM
Summary
Proven track record in enhancing customer relationships and streamlining payment processes, as demonstrated at Aflac. Expert in managing accounts payable and receivable, with a knack for maintaining high accuracy in data entry. Excels in customer service and professionalism, significantly contributing to operational efficiency and client satisfaction.
Overview
8
8
years of professional experience
Work History
Insurance Agent
Aflac
02.2022 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Server
IHOP
06.2024 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Accounts Payable and Receivable Clerk
Rodger’s Ford
01.2022 - 05.2023
- Resolved complex billing disputes between vendors or clients to ensure smooth operations and minimize delays in payment processing.
- Maintained detailed aging reports on outstanding balances owed, enabling accurate assessment of company''s cash position at any given time.
- Managed electronic payment systems to streamline payment processes and reduce errors.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
Office Manager
Caveman Pumping Llc.
12.2020 - 01.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Data Entry Specialist
NGL
09.2016 - 09.2019
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Compiled data and reviewed information for accuracy prior to input.
- Completed data entry tasks with accuracy and efficiency.
- Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
Education
Bachelor - Accounting
University of Arizona Global Campus
Arizona 05.2028
High School Diploma -
Masters Learning Institute
Odessa Texas 06.2013
Skills
- Customer Service
- Licensed Insurance Agent
- Professionalism and Ethics
- Quotes and sales
- Quick books
- Accounts payable and receivable
- Ability to work diligently and efficiently
Timeline
Server
IHOP
06.2024 - 08.2024
Insurance Agent
Aflac
02.2022 - Current
Accounts Payable and Receivable Clerk
Rodger’s Ford
01.2022 - 05.2023
Office Manager
Caveman Pumping Llc.
12.2020 - 01.2022
Data Entry Specialist
NGL
09.2016 - 09.2019
Bachelor - Accounting
University of Arizona Global Campus
High School Diploma -
Masters Learning Institute