April Penilla
Jurupa Valley,CA
Summary
Dynamic and results-oriented professional with a proven track record at Monex Precious Metals Company, excelling in customer service and telephone etiquette. Leveraged empathy and clear communication to enhance customer satisfaction, while demonstrating exceptional attention to detail in visual merchandising at Forever 21. Skilled in data entry and administrative tasks, consistently exceeding performance standards.
Overview
13
13
years of professional experience
Work History
Phone Operator
Monex Precious Metals Company
2013.08 - Current
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Delivered exceptional service through active listening, clear communication, and professional etiquette on each call handled.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Visual Merchandiser
Forever 21
2011.07 - 2013.08
- Worked with store managers to implement new displays, promotions and store layout changes.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
- Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
- Monitored and replenished display inventory and restructured according to available stock.
Education
Associate of Arts - Visual Communication
FIDM/Fashion Institute of Design & Merchandising
Los Angeles, CA06.2011
Skills
- Data Entry
- Telephone Etiquette
- Empathy and patience
- Administrative tasks
- Clear Communication
- Attention to Detail
- Customer Service
Timeline
Phone Operator
Monex Precious Metals Company
2013.08 - Current
Visual Merchandiser
Forever 21
2011.07 - 2013.08
Associate of Arts - Visual Communication
FIDM/Fashion Institute of Design & Merchandising
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