Summary
Overview
Work History
Education
Skills
Timeline
Generic

April Quiroz

San Antonio

Summary

A wife and a mother looking to further my knowledge and career. I provide customer service with professionalism and a proven track record at Biglots, excelling in conflict resolution and enhancing customer loyalty. Skilled in cash handling and team work. I'm a very loyal and deadacated worker ready to start a career.

Overview

2026
2026
years of professional experience

Work History

Cashier

Michaels Arts and Crafts

Customer Service Representative

Biglots
08.2018 - 03.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

HS Diploma -

Roosevelt High School
San Antonio, TX
06.2009

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Reliability and punctuality
  • Customer relations

Timeline

Customer Service Representative

Biglots
08.2018 - 03.2025

Cashier

Michaels Arts and Crafts

HS Diploma -

Roosevelt High School

Similar Profiles

CREATE PROFILE
April Quiroz