April Reed
Nashville,TN
Summary
Healthcare professional with extensive experience in administration, insurance verification, medical billing, and patient care. Proven ability to manage patient registration and inquiries while ensuring compliance with healthcare protocols. Demonstrated success in enhancing patient satisfaction through effective communication and compassionate service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Access Specialist
Vanderbilt Medical Center
07.2023 - Current
- Verified patient insurance eligibility and confirmed benefits details accurately.
- Facilitated accurate posting of copayments within EPIC medical records.
- Contacted patients to confirm next-day appointment schedules.
- Assisted patients in establishing payment arrangements for overdue balances.
- Coordinated with medical staff to secure necessary documentation for insurance verification.
Patient Service Coordinator
The Pain Management Group
01.2022 - 05.2023
- Collect copayments and co-insurances during the check in process
- Worked closely with the providers in providing appropriate support and care with pain management
- Accessing benefits and insurance plans before treatments
- Entered and scanned New Patient data into the EHR system for processing
- Delivered exceptional patient care by greeting and assisting patients upon arrival
Emergency Registrar
R1 RCM
03.2021 - 12.2021
- Processed Direct Admits and entered demographic data into Cerner.
- Answered multi-line phones and directed calls to appropriate departments.
- Registered patients based on symptoms to ensure adherence to admission protocols.
- Verified insurance coverage by entering information into Tool or Passport.
- Followed up on issues related to insurance verification and claim submissions.
Patient Access Representative
Vanderbilt Medical Center
02.2019 - 06.2019
- Answered incoming calls promptly, providing assistance with patient inquiries and needs.
- Coordinated with clinical staff to process medication refill requests efficiently.
- Entered and submitted patient care orders as directed by healthcare providers.
- Made outbound calls to manage patient accounts, ensuring accuracy and scheduling.
- Interacted with patients, healthcare providers, and insurance companies to verify insurance details.
Education
Certificate of Technical Studies - Early Childhood Education
Tennessee College of Applied Technology
Nashville, TN06.2012
High School Diploma -
Nashville Big Picture High School
Nashville, TN05-2011
Skills
- HIPAA compliance
- Appointment scheduling
- Medical billing and insurance verification
- ICD-10 coding
- Data entry and EMR systems
- Epic and Cerner proficiency
- Multi-line phone system management
Certification
- Early Childhood Certification
- June 2012 to Present
Timeline
Patient Access Specialist
Vanderbilt Medical Center
07.2023 - Current
Patient Service Coordinator
The Pain Management Group
01.2022 - 05.2023
Emergency Registrar
R1 RCM
03.2021 - 12.2021
Patient Access Representative
Vanderbilt Medical Center
02.2019 - 06.2019
Certificate of Technical Studies - Early Childhood Education
Tennessee College of Applied Technology
High School Diploma -
Nashville Big Picture High School
Similar Profiles
Mary HayesMary Hayes
Patient Service Specialist at Vanderbilt Medical Center-Sleep LablPatient Service Specialist at Vanderbilt Medical Center-Sleep Labl
Amber ShifflettAmber Shifflett
Assistant Nurse Manager/Clinical Manager at Vanderbilt Medical CenterAssistant Nurse Manager/Clinical Manager at Vanderbilt Medical Center
Sara GarmsSara Garms
Traveling Certified Surgical Technologist at Vanderbilt Medical CenterTraveling Certified Surgical Technologist at Vanderbilt Medical Center
Frank WilsonFrank Wilson
Sr Business Development Executive at SyndigoSr Business Development Executive at Syndigo
Madelynn LanziMadelynn Lanzi
Customer Service Staff Member at PublixCustomer Service Staff Member at Publix