April Riley
Clarkston,GA
Summary
Customer Service Representative with 14 years experience bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Superior Wash Company
Atlanta, GA
05.2019 - 01.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Scheduled office meetings and client appointments for staff teams.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Communications Operations Officer
Hapeville Police Department
Hapeville, GA
05.2017 - 04.2019
- Handled sensitive information discreetly while maintaining confidentiality protocols during high-stakes negotiations.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Dispatched and coordinated emergency services teams according to high-priority calls.
Host
Cheesecake Factory Inc
Dunwoody, GA
02.2015 - 07.2018
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Coordinated closely with event planners for successful execution of private functions held at the restaurant.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Answered customer questions about hours, seating, and menu information.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
Education
Bachelor of Science - Nursing
Georgia State University
05.2026
Skills
- Product Knowledge
- Information Security
- Call Management
- Account updating
- Follow-up skills
- Appointment Scheduling
- Policy Adherence
- Data entry proficiency
- Stress Tolerance
- Patient confidentiality
Certification
RBT
Timeline
Administrative Assistant
Superior Wash Company
05.2019 - 01.2024
Communications Operations Officer
Hapeville Police Department
05.2017 - 04.2019
Host
Cheesecake Factory Inc
02.2015 - 07.2018
Bachelor of Science - Nursing
Georgia State University