Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Quote
Timeline
BusinessAnalyst
Alexander Ruiz

Alexander Ruiz

Legal Name: April Ruiz
Gelndale,CA

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

6
6
years of professional experience

Work History

Geek Squad Supervisor

Best Buy
East Pasadena, CA
10.2021 - 06.2022
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Maintained up-to-date knowledge of product and service changes.
  • Increased sales by educating prospects on benefits of products and services in comparison to competitors.
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Managed over 50 customer e-mails and calls per day

Service and Engagement Team Lead

Target Corporation
Azusa, CA
06.2020 - 10.2021
  • Ensured satisfying guest experience by leveraging extensive knowledge of sales and company policies
  • Supervised teams of employees with different responsibilities
  • Key holder privilege for opening and closing store
  • Worked around confidential and sensitive information regarding team members
  • Established increase in meeting company metrics by 20%
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

Security Specialist Team Lead

Target Corporation
Azusa, CA
10.2018 - 06.2020
  • Trusted store key holder
  • Oversaw team of 5 security officers and managed scheduling and performance evaluations.
  • Worked on confidential cases, including internal theft consisting of interrogations
  • Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.

Front of House Shift Lead

The Cheesecake Factory
Pasadena, CA
08.2017 - 10.2018
  • Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
  • Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
  • Managed 20-40 customer calls per day

Assistant Manager

Dominos
Monterey Park, CA
06.2016 - 07.2017
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands on team with min. 7 people.
  • Cross-trained existing employees to maximize team agility and performance.
  • Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
  • Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.

Education

Associate of Science - Computer Science And Programming

Citrus College
Glendora, CA
06.2023

High School Diploma -

West Covina High School
West Covina, CA
05.2016

Skills

  • Client Engagement
  • Management Coaching
  • Work Planning and Prioritization
  • MS Office
  • Forecasting and Reporting
  • Attention to Detail
  • Faster Learner
  • Excell Under Pressure
  • Conflict Resolution
  • Quick Adaptation to Change

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

If you really look closely, most overnight successes took a long time.
Steve Jobs

Timeline

Geek Squad Supervisor

Best Buy
10.2021 - 06.2022

Service and Engagement Team Lead

Target Corporation
06.2020 - 10.2021

Security Specialist Team Lead

Target Corporation
10.2018 - 06.2020

Front of House Shift Lead

The Cheesecake Factory
08.2017 - 10.2018

Assistant Manager

Dominos
06.2016 - 07.2017

Associate of Science - Computer Science And Programming

Citrus College

High School Diploma -

West Covina High School

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Alexander RuizLegal Name: April Ruiz