Summary
Overview
Work History
Education
Skills
Accomplishments
Extracurricular/Volunteer Work
References
Timeline
Generic

Morgan Collins

Raleigh,NC

Summary

Organized and dependable supervisor known for high productivity and efficient task completion with a willingness to take on stretch assignments and added responsibilities to meet team goals. Specialize in staff engagement and development, conflict resolution, and operational oversight. Skilled in communication, identifying areas for improvement, and adaptability to ensure smooth operations and workplace harmony. Previous roles demonstrate significant positive impacts on workflow efficiency and team productivity.

Overview

6
6
years of professional experience

Work History

Geek Squad Supervisor

Best Buy, Geek Squad
Raleigh, NC
09.2023 - Current
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Participated in recruitment efforts by interviewing prospective candidates for open positions.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Directed and supervised team of 50+ employees in daily operations.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Coordinated Culture Committee events amongst stores in the area in order to build rapport and encourage employee retention.

Inventory Coordinator

Best Buy
Raleigh, NC
06.2021 - 09.2023
  • Reviewed and monitored inbound inventory, outbound shipments.
  • Created, organized and maintained merchandising and planograms.
  • Ensured compliance with company policies and procedures related to managing inventory.
  • Monitored customer return shipments and communicated damages to manufacturer
  • Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Kept detailed track of all available field personnel and all in-progress and completed calls.
  • Researched all inventory issues and variances.
  • Mediated conversations and visits to our local distribution centers.
  • Worked as an available resource for other stores in the area and monitored operations at multiple stores.
  • Creating business strategies regarding major drive times such as Black Friday and major holidays.

Middle School Instructor

Cumberland County Christian School
Fayetteville, NC
05.2018 - 05.2021
  • Instructed more than 50 students through lectures, discussions, group activities and demonstrations.
  • Provided one-on-one attention to students with IEP's, while maintaining overall focus on the group.
  • Provided test prep that allowed each student to pass their end of grade exams.
  • Planned and supervised class projects, field trips and facilitation of guest speakers.
  • Established positive rapport with all students and parents through home calls, emails and PTA.
  • Developed and implemented engaging lesson plans to meet the needs of diverse learners.
  • Facilitated group projects that promoted teamwork and collaboration amongst students.
  • Attended professional development workshops to stay current on best practices for teaching students with special needs.

Dispatcher

Walt Disney World Resort
Orlando, FL
08.2019 - 11.2019
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns
  • Kept detailed track of all available field personnel and all in-progress and completed calls
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Developed strategies for improving efficiency within the dispatch department.
  • Utilized computer systems to locate luggage, room information and calculate estimated arrival times, and provide directions when necessary.
  • Provided timely updates to customers regarding their orders or requests.
  • Participated in team meetings discussing changes in procedures or processes.
  • Ensured compliance with safety regulations and company policies.
  • Interacted with local law enforcement agencies when responding to incidents in progress.
  • Assigned drivers to appropriate routes based on customer needs.

Education

MBA - Business Administration

The University of North Carolina At Pembroke
Pembroke, NC
08.2022

Bachelor of Arts - Media Studies

University North Carolina At Greensboro
Greensboro, NC
05.2018

Skills

  • Microsoft Office
  • Leadership Skills
  • Social Media Literacy
  • Safety and compliance
  • Power Bi
  • Strategic Planning
  • Coaching and Mentorship
  • Data Analysis
  • Problem Solving
  • Data Analyst

Accomplishments

  • Teacher of the Year for Excellence in Teaching (2019)
  • Operations MVP (Q2 FY23)
  • Leader of the Quarter (Q1 FY25)
  • Geek Squad Micro Market Top Performer (March FY25)
  • Geek Squad Micro Market Top Performer (April FY25)
  • Geek Squad Micro Market Top Performer (May FY25)
  • Geek Squad Micro Market Top Performer (Q1 FY25)

Extracurricular/Volunteer Work

  • Best Buy - Women in Leadership
  • Best Buy - Job Fair/Talent Development
  • Best Buy - Culture Committee
  • Best Buy - Micro Market Event Coordination

References

References available upon request.

Timeline

Geek Squad Supervisor

Best Buy, Geek Squad
09.2023 - Current

Inventory Coordinator

Best Buy
06.2021 - 09.2023

Dispatcher

Walt Disney World Resort
08.2019 - 11.2019

Middle School Instructor

Cumberland County Christian School
05.2018 - 05.2021

MBA - Business Administration

The University of North Carolina At Pembroke

Bachelor of Arts - Media Studies

University North Carolina At Greensboro

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Morgan Collins