Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Affiliations
Certification
Interests
Timeline
Generic

Dominic Ortiz

Red Oak

Summary

Dynamic and results-driven manager with extensive experience in retail supervision at Best Buy. Proven track record in leadership, customer service, and sales. Proficient in various programming languages and data analysis. Adept at problem-solving and fostering team development through effective communication and coaching.

Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Geek Squad Supervisor

Best Buy
09.2023 - Current
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Directed and supervised team of 15 employees in daily operations.
  • Created new strategies for improving customer service standards within the organization.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Identified opportunities for process improvements, leading to cost reductions and increased productivity.

Education

Bachelor of Science - Cyber And Data Security

University of Arizona, Global Campus
08-2024

Skills

  • Process Improvement
  • Strategic Planning
  • Business Development
  • Staff Management
  • Data Analytics
  • Schedule development
  • Application security
  • Network Security
  • Cybersecurity frameworks
  • Penetration Testing
  • Incident Response
  • Firewall Management
  • IP Addressing and Subnetting
  • Task Prioritization
  • Decision-Making
  • Teamwork and Collaboration
  • Professional Demeanor
  • Interpersonal Skills
  • Application installations
  • System performance optimization
  • Debugging
  • Desktop technical support
  • Troubleshooting and Diagnostics
  • Incident management
  • Hardware installation
  • Software configuration
  • Software updating
  • Network troubleshooting
  • Hardware repair
  • Hardware diagnostics
  • Performance optimization

Websites

Accomplishments

  • Deans list at University of Arizona.
  • Number one in sales in company Market of 64 stores, 3 months in a row.
  • Top 50 Geek Squad team in the nation from February - Current.

Affiliations

  • Volunteering for non profit organizations.
  • Live concerts and music.
  • Living an active lifestyle. Personal fitness.

Certification

  • Certified in Adobe Premier Pro.

Interests

  • Gym Workouts
  • Video Gaming
  • Coding and Programming

Timeline

Geek Squad Supervisor

Best Buy
09.2023 - Current

Bachelor of Science - Cyber And Data Security

University of Arizona, Global Campus

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