Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jackson Valley

Canton,GA

Summary

Energetic professional successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.

Overview

8
8
years of professional experience

Work History

Geek Squad Supervisor

Geek Squad - Best Buy
Alpharetta, GA
01.2023 - Current
  • Supervised daily operations to ensure team efficiency and workflow adherence.
  • Implemented process improvements to enhance productivity and efficiency in operations.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.

Retail Sales Supervisor

Best Buy
Alpharetta, Georgia
01.2021 - 01.2023
  • Assisted customers in product selection, providing knowledgeable recommendations.
  • Resolved customer inquiries and complaints with effective problem-solving techniques.
  • Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.

Customer Service Lead

Publix
Woodstock, GA
01.2019 - 12.2020
  • Led customer service team to enhance guest satisfaction at grocery retail.
  • Coordinated scheduling to ensure adequate staff coverage during peak hours.
  • Monitored team performance and provided feedback for continuous improvement.

Office Administrator

Comcast
Augusta, Georgia
05.2017 - 12.2018
  • Managed office supplies and inventory for efficient daily operations.
  • Processed incoming correspondence and routed to appropriate departments.
  • Maintained filing systems to ensure easy access to documents.

Education

Bachelor of Science - Secondary English Education

Kennesaw State University
Kennesaw, GA
05-2024

Associate of Arts - Middle Grades Education

Georgia Military College
Augusta, GA
05-2021

Skills

  • Team management
  • Conflict resolution
  • Sales strategy
  • Leadership skills
  • Time management
  • Data analysis

References

References available upon request.

Timeline

Geek Squad Supervisor

Geek Squad - Best Buy
01.2023 - Current

Retail Sales Supervisor

Best Buy
01.2021 - 01.2023

Customer Service Lead

Publix
01.2019 - 12.2020

Office Administrator

Comcast
05.2017 - 12.2018

Bachelor of Science - Secondary English Education

Kennesaw State University

Associate of Arts - Middle Grades Education

Georgia Military College

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