April Shivers
Leavenworth,KS
Summary
Detail-oriented Healthcare Professional specializing in front-desk operations, patient scheduling, and medical records management. Expertise in patient communication and appointment coordination enhances operational efficiency. Strong organizational skills support effective multitasking in fast-paced environments. Committed team player who quickly adapts to new tasks and technologies.
Overview
26
26
years of professional experience
Work History
Certified Patient Service Specialist
Moyes Eye Center
07.2021 - Current
- Uphold professional appearance and demeanor, maintaining clean and organized front desk area.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Ensure patients complete required documentation and their information (insurance, demographics, etc.) is current.
- Obtained payments from patients and scanned identification and insurance cards.
- Facilitated communication by managing incoming faxes and ensuring proper distribution.
- Effectively handle telephone inquiries, addressing patients questions, and routing calls to appropriate departments.
- Schedule patients appointments following clinic specifications and procedures, ensuring optimal utilization of available appointment slots.
- Maintain strict confidentiality of patient, client, company and personal information by conforming to all.
Paraeducator
Basehor Linwood School District
02.2007 - 08.2008
- Assisted teachers in developing and implementing individualized education plans for students.
- Assisted teachers and worked individually with students with special needs, helping each navigate education system.
- Assisted students in achieving academic goals by providing one-on-one tutoring and small group instruction in various subjects.
- Monitored student progress and provided targeted feedback to facilitate academic growth.
- Enhanced classroom management by fostering positive learning environment, resulting in increased student engagement.
- Implemented behavior intervention strategies to enhance student engagement and focus.
- Guided students in developing social skills through structured activities and modeling behaviors, promoting peer interaction and empathy. through facilitating peer interactions, modeling appropriate behaviors, and promoting empathy among classmates.
- Developed and maintained strong relationships with students, parents, and staff to support educational goals.
- Monitored student classroom and outdoor activities to promote student safety.
Teacher
Stepping Stones Daycare
10.2005 - 01.2007
- Developed individualized lesson plans to meet diverse learning needs of preschoolers.
- Created and developed lesson plans to meet students' academic needs.
- Implemented engaging educational activities that promoted cognitive and social development.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Fostered a safe and nurturing environment for children to explore and learn.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Collaborated with parents to support children's growth and address behavioral concerns.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Secretary
Edwardsville School District
07.2000 - 07.2001
- Managed daily functions of the office, ensuring smooth workflow and organization.
- Handled sensitive information discreetly, ensuring confidentiality of personnel files and trust within the team.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues to enhance client satisfaction.
- Supported colleagues in various tasks and projects, contributing to a collaborative and positive work environment.
Education
High School Diploma -
Basehor Linwood High School
Basehor, KS05.1995
Skills
- Appointment scheduling
- Patient confidentiality
- Insurance verification
- Professionalism and ethics
- Healthcare systems
- Multitasking
- Adaptable and flexible
- Reliability
- HIPAA compliance
- Customer service
- Patient registration
- Conflict resolution
- Problem-solving
- Friendly and outgoing
- Organizational skills
- Payment processing
- EMR
Timeline
Certified Patient Service Specialist
Moyes Eye Center
07.2021 - Current
Paraeducator
Basehor Linwood School District
02.2007 - 08.2008
Teacher
Stepping Stones Daycare
10.2005 - 01.2007
Secretary
Edwardsville School District
07.2000 - 07.2001
High School Diploma -
Basehor Linwood High School