April Shivers
Leavenworth,KS
Summary
Detail-oriented Healthcare Professional specializing in front-desk operations, patient scheduling, and medical records management. Expertise in patient communication and appointment coordination enhances operational efficiency. Strong organizational skills support effective multitasking in fast-paced environments. Committed team player who quickly adapts to new tasks and technologies.
Overview
26
26
years of professional experience
Work History
Certified Patient Service Specialist
Moyes Eye Center
Lansing, KS
07.2021 - Current
- Uphold professional appearance and demeanor, maintaining clean and organized front desk area.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Ensure patients complete required documentation and their information (insurance, demographics, etc.) is current.
- Obtained payments from patients and scanned identification and insurance cards.
- Facilitated communication by managing incoming faxes and ensuring proper distribution.
- Effectively handle telephone inquiries, addressing patients questions, and routing calls to appropriate departments.
- Schedule patients appointments following clinic specifications and procedures, ensuring optimal utilization of available appointment slots.
- Maintain strict confidentiality of patient, client, company and personal information by conforming to all.
Paraeducator
Basehor Linwood School District
Linwood, KS
02.2007 - 08.2008
- Assisted teachers in developing and implementing individualized education plans for students.
- Assisted teachers and worked individually with students with special needs, helping each navigate education system.
- Assisted students in achieving academic goals by providing one-on-one tutoring and small group instruction in various subjects.
- Monitored student progress and provided targeted feedback to facilitate academic growth.
- Enhanced classroom management by fostering positive learning environment, resulting in increased student engagement.
- Implemented behavior intervention strategies to enhance student engagement and focus.
- Guided students in developing social skills through structured activities and modeling behaviors, promoting peer interaction and empathy. through facilitating peer interactions, modeling appropriate behaviors, and promoting empathy among classmates.
- Developed and maintained strong relationships with students, parents, and staff to support educational goals.
- Monitored student classroom and outdoor activities to promote student safety.
Teacher
Stepping Stones Daycare
Basehor, KS
10.2005 - 01.2007
- Developed individualized lesson plans to meet diverse learning needs of preschoolers.
- Created and developed lesson plans to meet students' academic needs.
- Implemented engaging educational activities that promoted cognitive and social development.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Fostered a safe and nurturing environment for children to explore and learn.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Collaborated with parents to support children's growth and address behavioral concerns.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Secretary
Edwardsville School District
Edwardsville, KS
07.2000 - 07.2001
- Managed daily functions of the office, ensuring smooth workflow and organization.
- Handled sensitive information discreetly, ensuring confidentiality of personnel files and trust within the team.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues to enhance client satisfaction.
- Supported colleagues in various tasks and projects, contributing to a collaborative and positive work environment.
Education
High School Diploma -
Basehor Linwood High School
Basehor, KS05.1995
Skills
- Appointment scheduling
- Patient confidentiality
- Insurance verification
- Professionalism and ethics
- Healthcare systems
- Multitasking
- Adaptable and flexible
- Reliability
- HIPAA compliance
- Customer service
- Patient registration
- Conflict resolution
- Problem-solving
- Friendly and outgoing
- Organizational skills
- Payment processing
- EMR
Timeline
Certified Patient Service Specialist
Moyes Eye Center
07.2021 - Current
Paraeducator
Basehor Linwood School District
02.2007 - 08.2008
Teacher
Stepping Stones Daycare
10.2005 - 01.2007
Secretary
Edwardsville School District
07.2000 - 07.2001
High School Diploma -
Basehor Linwood High School