April Thomas
Spring,TX
Summary
Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced office environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Kidz 2 Kidz CPA
Houston, Texas
04.2019 - 10.2024
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Managed database systems containing customer contact information.
- Maintained accurate records of client information in accordance with agency policies and procedures.
- Collaborated with other departments within the agency to ensure that all services are provided in a timely manner.
- Made appropriate referrals to other programs and agencies to provide clients with well-rounded support.
Customer Sales Representative
Gexa Energy, NextEra Energy
Houston, Texas
02.2016 - 04.2019
- Assessed customer needs to recommend appropriate products or services.
- Monitored market trends and competitive activity to inform sales strategies.
- Collaborated with other departments such as marketing, operations, and logistics to ensure successful delivery of products or services.
- Negotiated contracts with customers ensuring profitable deals for the company.
- Provided training on how to use our products for both internal staff and external customers.
- Participated in trade shows, conferences, and other events to promote the company's offerings.
- Generated regular reports on sales performance metrics for management review.
- Ensured compliance with all relevant regulations when selling products or services.
- Answered customer inquiries regarding product features, availability, and pricing.
- Demonstrated product capabilities and provided technical support to customers.
- Prepared sales presentations to potential clients on products and services.
- Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
Assistant Manager
Advance America
Spring, Texas
02.2014 - 02.2016
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Education
Associate of Arts - Baking And Pastry Arts
The Art Institute of Houston
Houston, TX06-2009
Skills
- Memo preparation
- Information Security
- Clerical Support
- Scheduling
- Database Management
- Office Administration
Certification
- CPR AED Certified
- Continuing Education Units (CEU's) PAX Tools for Youth Workers Training
- Certificate for Achievement for Young Children in Foster Care
References
References available upon request.
Timeline
Administrative Assistant
Kidz 2 Kidz CPA
04.2019 - 10.2024
Customer Sales Representative
Gexa Energy, NextEra Energy
02.2016 - 04.2019
Assistant Manager
Advance America
02.2014 - 02.2016
Associate of Arts - Baking And Pastry Arts
The Art Institute of Houston
- CPR AED Certified
- Continuing Education Units (CEU's) PAX Tools for Youth Workers Training
- Certificate for Achievement for Young Children in Foster Care
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