April Touchet
Middleburg,FL
Summary
Dynamic Assistant General Manager at Murphy Management McDonald's Restaurant, skilled in staff management and inventory control. Achieved significant improvements in customer satisfaction and employee retention through effective mentoring and strategic operations management. Enhanced profitability by optimizing inventory processes and enforcing rigorous food safety standards, fostering a culture of excellence and teamwork.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Murphy Management McDonald's Restaurant
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Mentored and motivated team members to achieve challenging business goals.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Bartender
Hunts Oyster Bar
2025.01 - 2025.03
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
Education
Leading Great Restaurants - Food Service
Hamburger University
Chicago, IL06.2019
High School Diploma -
Rayne High
Rayne, LA05.2000
Skills
- Staff management
- Inventory control
- Operations management
- Food safety and sanitation
Accomplishments
Hamburger university certified
Certification
Leading great restaurants, The leader in me, serve safe, and more
Timeline
Bartender
Hunts Oyster Bar
2025.01 - 2025.03
Assistant General Manager
Murphy Management McDonald's Restaurant
Leading Great Restaurants - Food Service
Hamburger University
High School Diploma -
Rayne High