April Townsend
Indianapolis,IN
Summary
Managed inpatient, mail order, and retail pharmacy workflows while applying HIPAA compliance and handling oncology drug processing requirements.
Overview
13
13
years of professional experience
Work History
Certified Pharmacy Technician
Kindred Hospital Indianapolis North
Indianapolis, IN
08.2024 - Current
- Assisting nurses with passing off new MARS when new patients arrive at hospital.
- Making sure patients medications are load in correct Pyxis and IV’s mixtures are completed
- Ordering inventory and sending weekly inventory reports to director of pharmacy
- Keeping records of inventory for entire pharmacy
- Cleaning and maintaining IV room daily
- Keeping records of temperature and cleaning logs daily
Certified Pharmacy Technician
CVS/caremark
Indianapolis, IN
11.2021 - 07.2023
- Dispensed medications accurately and efficiently, adhering to established protocols.
- Managed inventory levels, ensuring availability of essential pharmaceutical supplies.
- Assisted pharmacists in preparing and compounding prescriptions with precision.
- Trained new pharmacy technicians on procedures and best practices for workflow efficiency.
- Implemented quality control measures to enhance accuracy in medication dispensing processes.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
Infusion Pharmacy Technician
American Health Network
Indianapolis, IN
05.2018 - 11.2021
- Provide support to infusion nurses and medical assistants with IV chemotherapy bags.
- Prepared and distribute IV fluids and chemo mixtures to patients throughout their daily stay at our facility.
- Compounding creams for those patients needing wound care from infusion nurses.
- Keeping track of chemo pills being distributed to patient on a weekly basis from med technician.
- Directing phone calls from doctors and nurses to manager of the pharmacy.
Sr. Pharmacy Technician-Oncology
Express Scripts
05.2013 - 12.2017
- Maintaining a spreadsheet, tracking phone calls, following up on patients accounts daily
- Emailing specific nurse contacts on the day to day processes on patients prescriptions
- Sending end of day reports to sales reps and supervisors mon the status of each patient
- Assist Pharmacist with faxing, documenting, and resolving issues
- Follow HIPPA law and Policy and Procedures
- Working closely with Accredo pharmacists on patients orders
- Solve billing issues for patient and medical offices
- Be the point of contact for Celgene related issues
Education
High School Diploma -
Arsenal Tech High School
Indianapolis, IN07.2005
Skills
- Leveraged Microsoft Office and software applications to enhance operational efficiency
- Achieved a typing speed of 40 words per minute to facilitate documentation processes
- Cultivated excellent patient relationships through effective communication
- Exemplified strong verbal and written communication skills to deliver clear messages
- Exhibited meticulous attention to detail in all responsibilities
- Utilized analytical skills to derive insights and make informed decisions
- Upholded high standards of courtesy and professionalism in all interactions
- Demonstrated exceptional telephone etiquette while managing inbound and outbound calls
- Oversaw multiple tasks concurrently, ensuring timely completion
Leadership
Promoted to Senior Technician at Express Scripts in 2016.
Timeline
Certified Pharmacy Technician
Kindred Hospital Indianapolis North
08.2024 - Current
Certified Pharmacy Technician
CVS/caremark
11.2021 - 07.2023
Infusion Pharmacy Technician
American Health Network
05.2018 - 11.2021
Sr. Pharmacy Technician-Oncology
Express Scripts
05.2013 - 12.2017
High School Diploma -
Arsenal Tech High School