April Washington
Detroit,Michigan
Summary
Adept Clinical Assistant with a proven track record at Beaumont Hospital, enhancing operational efficiency and patient satisfaction. Skilled in HIPAA compliance and critical thinking, I excel in streamlining clinical documentation and fostering professional relationships. My contributions have significantly boosted office productivity and morale, showcasing my commitment to excellence in healthcare administration.
Overview
14
14
years of professional experience
Work History
Clinical Assistant
Beaumont Hospital, Royal Oak
01.2015 - 12.2023
- Coordinated with appropriate administrative staff to address clinical, operational, and financial questions.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Patient Care Technician
DMC Hospital
11.2011 - 01.2014
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
Medical Receptionist
Hamtramck Urgent Care
09.2009 - 11.2011
- Helped patients complete necessary medical forms and documentation.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Checked patient insurance, demographic, and health history to keep information current.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Supported office staff and operational requirements with administrative tasks.
Education
Medical Billing And Coding
DeVry University
Illinois City, IL09-2025
Medical Assistant
Kaplan Institute
Detroit MI09-2010
High School Diploma -
Academy of Oak Park
Ferndale, MI06-2007
Skills
- HIPAA compliance
- Clinical documentation
- Critical thinking
- Professional telephone etiquette
- Time management capabilities
- Data entry proficiency
Timeline
Clinical Assistant
Beaumont Hospital, Royal Oak
01.2015 - 12.2023
Patient Care Technician
DMC Hospital
11.2011 - 01.2014
Medical Receptionist
Hamtramck Urgent Care
09.2009 - 11.2011
Medical Billing And Coding
DeVry University
Medical Assistant
Kaplan Institute
High School Diploma -
Academy of Oak Park
Similar Profiles
Taylor MillerTaylor Miller
Dietitian Nutritionist at Beaumont Hospital, Royal OakDietitian Nutritionist at Beaumont Hospital, Royal Oak
Lynda WoodrowLynda Woodrow
Patient Registration Clerk at Beaumont Hospital, Royal OakPatient Registration Clerk at Beaumont Hospital, Royal Oak
Amanda R. O’Dell, NP-CAmanda R. O’Dell, NP-C
Nurse Practitioner - OB Triage at Beaumont Hospital, Royal OakNurse Practitioner - OB Triage at Beaumont Hospital, Royal Oak