April Whalen

• Answered incoming calls, scheduled appointments, and confirmed patient visits.
• Managed front desk operations including scheduling appointments, collecting payments.
• Verified patient's eligibility for benefits under various insurance plans.
• Verified, updated and entered patient information into system.
• Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
• Answered and managed incoming calls and emails.

• Answered incoming calls, scheduled appointments, and confirmed patient visits.
• Managed front desk operations including scheduling appointments, collecting payments.
• Verified patient's eligibility for benefits under various insurance plans.
• Greeted patients, provided them with necessary paperwork, and verified insurance information.
• Verified, updated and entered patient information into system.
• Collected payments from patients in accordance with established policies and procedures.

• Answered incoming calls, scheduled appointments, and confirmed patient visits.
• Verified patient's eligibility for benefits under various insurance plans.
• Greeted patients, provided them with necessary paperwork, and verified insurance information.
• Verified, updated and entered patient information into system.
• Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
• Collected payments from patients in accordance with established policies and procedures.
• Demonstrated proficiencies in telephone, e-mail, fax, and front-desk reception within high-volume environment.

• Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
• Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
• Sterilized instruments according to established guidelines and protocols.
• Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
• Greeted patients upon arrival at the office and escorted them to an examination room.

• Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
• Scheduled and confirmed appointments.
• Answered and directed incoming calls using multi-line telephone system.
• Updated and recorded customer or client information to maintain accounts.
• Performed data entry tasks into various computer systems accurately and promptly.
• Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
• Processed payments and updated accounts to reflect balance changes.

Dr. Perry let me come to her office to help assist and suction chairside during Root Canal Therapy, clean operatory rooms and set up for the next patient, set up trays for treatment, help in sterilization, and helped a few times with X-Rays.