APRIL WILLIAMS
Sunny Side,GA
Summary
Experienced patient care technician and certified phlebotomist with practical experience in venipuncture, specimen preparation, and patient records maintenance. Committed to communicating clearly and empathetically with patients to improve patient moral and increase comfort. Practiced multitasker with excellent behavioral modification strategies and conflict resolution skills. Excel in providing care and support in challenging environments.
Overview
17
17
years of professional experience
Work History
Phlebotomist
Parkridge Medical Center
Hospital-Inpatient PRN, TN
04.2025 - Current
- Maintain fully-stocked phlebotomy cart, carrier and station.
- Monitor patients for adverse reactions and provided immediate care as needed.
- Enforce infection control and sharps disposal procedures to protect patients, co-workers and self.
- Maintain accurate records of collected specimens and test results.
- Verify patient information prior to specimen collection.
- Ensure the cleanliness and sterilization of phlebotomy equipment and work area.
- Provide excellent customer service while interacting with patients.
- Obtain blood samples for medical testing and transfusion through venipuncture.
- Transport collected specimens to laboratory.
- Educate patients on specimen collection procedures and post-draw care.
- Label and store lab samples according to laboratory specifications.
- Merge duplicate lab orders.
- Cancel lab orders per RN request.
- Follow up on pending lab orders or test results in order to expedite delivery time frames.
- Operate centrifuge machine to spin blood samples.
Virtual Sales Representative-Bookkeeper
Contractor
, PT- 24HRS/WEEKLY, GA
07.2008 - 04.2025
- Verified accuracy and completeness of invoices prior to payment processing.
- Prepared monthly reports summarizing accounts receivable activity.
- Resolved billing discrepancies with customers promptly.
- Answered customers' questions about products, prices, and availability in a timely manner.
- Exceeded quota at a 100% rate with continuous product pushes and attention to customer needs.
- Manually inspected quality, quantity and availability of goods.
- Replenished inventory to maintain stock availability.
- Monitored competitors' activities in order to gain insights into their strategies and tactics.
- Made outbound calls to obtain customers' account information.
Patient Care Technician II/Patient Safety Sitter
NIGHTS- Emory University Hospital Midtown
Med-Surg, FT- 36 HRS/WEEKLY, GA
06.2024 - 10.2024
- Collected and labeled specimens according to established protocols.
- Explained treatment procedures to patients and their families.
- Assessed and monitored psych and substance abuse patients during q15min safety checks.
- Assisted in preparing patients for examinations and treatments, including monitoring vital signs.
- Ensured that all medical equipment is properly maintained and sterilized.
- Helped create a safe environment by following infection control policies.
- Supplied, collected, and emptied patient bedpans frequently.
- Supported daily living activities by serving meals, feeding, ambulating, and repositioning patients.
- Closely monitored CBI, SPC, and other catheterized patients, record output, and change statlocks prn.
- Emptied JP drain bulbs and recorded output.
- Monitored patients' wounds for signs of infection or healing progression.
- Administered topical medications, including ointments and creams, to affected areas.
- Observed patients during recovery periods following surgical procedures involving wounds.
- Performed q2turns on patients to relieve stress on pressure points.
- Engaged in 1-on-1 cognitive therapy with dementia and stroke patients to help regain memory.
- Performed hourly patient rounding to improve patient care and reduce falls.
- Assessed the need for catheterization by performing bladder scans on patients with bladder complications and infections.
Clinical Tech/PCT/Patient Safety Sitter
NIGHTS- Atrium Health Navicent Macon
Med-Surg/Neurology, FT- 36HRS/WEEKLY, GA
02.2023 - 02.2024
- Communicated with other clinical staff via Epic Secure Chat.
- Provided patients with educational materials pertaining to their condition.
- Monitored and documented changes in behavioral health and substance abuse patients.
- Applied and monitored patient restraints, SCDs, heel protectors.
- Engaged in 1-on-1 cognitive therapy with dementia and stroke patients to help them regain their memory.
- Scanned and synced patients' medical treatments to their EHR.
- Made and answered calls from patients' caregivers regarding their care.
- Handled multi-line phone systems, directing calls to relevant staff.
- Reported patient identification errors to the appropriate clinical staff.
- Assisted with patient admissions, discharges, and transfers.
- Documented patient conditions and vital signs before and after medical procedures via EPIC.
- Ordered DME equipment and supplies from central supply, and delivered them to patients' bedside.
- Prepared patients for specimen collection.
- Monitored patients receiving enteral tube feedings, and reported any complications to the nurse.
- Assisted patients with obtaining benefit verification from their health insurance provider for hospital services and DME equipment.
- Collected and packaged biological specimens for laboratory transport to complete diagnostic tests.
- Supported healthy patient skin with bedside baths, wound care, and repositioning.
- Provided stoma care and ostomy bag replacement to patients.
- Performed postmortem care.
- Used Sara Stedy and other equipment aides to safely transfer patients with an unstable gait.
- Assisted in urinary management by applying external catheters to UI and bedridden patients.
- Used CHG and other aseptic techniques to prepare patients for medical procedures.
- Assisted in training technicians, medical students, and other clinical staff members.
- Communicated concerns regarding patients' status, care, and environment to the nurse manager, and clinical lead.
- Provided patients with massages to relieve pain, and assisted with ROM exercises.
- Comforted patients and family members by providing reassurance and encouragement.
- Participated in unit huddles to improve workflow and quality of patient care.
- Submitted maintenance work order requests for broken equipment.
- Performed lead placement for continuous cardiac telemetry monitoring.
Education
Diploma - Medical Assistant
Penn Foster College
Scottsdale, AZ06-2025
Diploma - Medical Billing And Coding
Penn Foster College
Scottsdale, AZ04.2023
Certificate - Phlebotomy Technician
Phlebotomy Training Specialists
06.2022
Skills
- EPIC
- Crisis intervention
- Specimen collection/prep/labeling
- Communication
- Cultural competence
- Detail-oriented
- Problem solving
- Time management
- Team player
- Data entry/Microsoft Office/60 WPM
- Medical/Health Insurance terminology
- Records management
Timeline
Phlebotomist
Parkridge Medical Center
04.2025 - Current
Patient Care Technician II/Patient Safety Sitter
NIGHTS- Emory University Hospital Midtown
06.2024 - 10.2024
Clinical Tech/PCT/Patient Safety Sitter
NIGHTS- Atrium Health Navicent Macon
02.2023 - 02.2024
Virtual Sales Representative-Bookkeeper
Contractor
07.2008 - 04.2025
Diploma - Medical Assistant
Penn Foster College
Diploma - Medical Billing And Coding
Penn Foster College
Certificate - Phlebotomy Technician
Phlebotomy Training Specialists