APRYL LAPRADE
Summary
Efficient Administrative Professional with expertise in patient intake and appointment scheduling. Enhances patient experiences through effective communication and data management. Drives operational efficiency in fast-paced environments by verifying insurance and building strong customer relationships.
Overview
33
33
years of professional experience
Work History
Coordinator of Patient Registration
Johns Hopkins Bayview Medical Center
Baltimore, USA
12.2015 - 05.2024
- Managed front desk operations for Adult Autism clinic, overseeing clerical and administrative functions to ensure smooth workflow.
- Acted as the first point of contact for patient inquiries, addressing questions and concerns to improve patient experience.
- Coordinated patient schedules for four therapists and six doctors to optimize appointment availability.
- Conducted insurance verification and Intakes for the clinic.
- Maintained the calendar, reimbursements and scheduled meetings for the clinic Supervisor.
- Performed general office duties, including answering phone calls, faxing, and distributing mail to maintain efficient communication.
Patient Registrar - The Children's Center IOP, AIOP and PRP
Johns Hopkins Bayview Medical Center
Baltimore, USA
03.2010 - 12.2015
- Facilitated client intake for CCIOP and PRP programs, maintaining organized records for each participant.
- Checking patients in for each program and maintaining series appointments in EPIC.
- Scheduling patients/parents with the therapists and psychiatrist for CCIOP.
- Coordinated taxi services and managed incoming calls for CCIOP and PRP, facilitating effective communication and transportation for clients.
- Supported front desk operations for Children's Center IOP, Adolescent IOP, and Child PRP program, ensuring smooth client interactions.
- Assisted program supervisor with administrative tasks, contributing to efficient program management.
- Ordering supplies for all three programs and maintaining the pantry closet for CCIOP.
Executive Secretary - Orthopedic Department
Johns Hopkins Bayview Medical Center
Baltimore, USA
01.2008 - 03.2010
- Managed the activities and daily function of the Orthopedic department.
- Managed executive calendars and scheduled appointments for senior leadership.
- Coordinated meetings, ordered medical supplies, and processed travel reimbursements and accounts payable for department Administrator, supporting efficient administrative workflow.
- Coordinated travel arrangements and itineraries for medical staff and visitors.
- Prepared meeting agendas, minutes, and reports for departmental meetings.
Executive Assistant
Tectura, Inc.
Baltimore, USA
08.1991 - 04.2008
- Managed executive calendars and scheduled appointments efficiently.
- Coordinated travel arrangements for senior leadership and staff members.
- Prepared meeting agendas and documented meeting minutes for clarity.
- Managed scheduling for Customer Support/Resource staff and recorded service visits to optimize team availability and enhance service delivery.
- Interacted with customers and third party vendors to order and prepare maintenance renewals, ensuring timely service continuity.
Office Manager/Administrative Assistant
Tectura, Inc.
Baltimore, USA
08.1991 - 04.2008
- Oversaw daily office operations to maintain efficient workflow.
- Implemented office policies to enhance productivity and organization.
- Scheduled and coordinated meetings for cross-departmental staff.
- Provided administrative support to the company's President while collaborating with ten staff members on key projects and daily office tasks.
Education
Associates of Arts Degree - Executive Secretary/Business Administration
Baltimore City Community College
Baltimore, MD12-1989
High School Diploma -
Northern High School
Baltimore, MD06-1986
Skills
- Patient intake
- Appointment scheduling
- Insurance verification
- Electronic health records
- Data management
- Customer relationship management
Timeline
Coordinator of Patient Registration
Johns Hopkins Bayview Medical Center
12.2015 - 05.2024
Patient Registrar - The Children's Center IOP, AIOP and PRP
Johns Hopkins Bayview Medical Center
03.2010 - 12.2015
Executive Secretary - Orthopedic Department
Johns Hopkins Bayview Medical Center
01.2008 - 03.2010
Office Manager/Administrative Assistant
Tectura, Inc.
08.1991 - 04.2008
Executive Assistant
Tectura, Inc.
08.1991 - 04.2008
Associates of Arts Degree - Executive Secretary/Business Administration
Baltimore City Community College
High School Diploma -
Northern High School