Apsara Timalsina
Dayton,MN
Summary
Dynamic and results-driven professional with extensive experience in customer service and team leadership at New Superette LLC. Proven track record in cash handling and inventory management, enhancing operational efficiency and customer satisfaction. Adept at problem-solving and fostering positive relationships, contributing to increased repeat business and reduced transaction errors.
Overview
12
12
years of professional experience
Work History
Cashier Team Lead
New Superette LLC
03.2022 - 04.2025
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to enter orders, process payments and issue receipts.
- Set up new sales displays each week with fresh merchandise.
- Supervised cashier team, ensuring compliance with operational procedures and customer service excellence.
- Trained new cashiers on point-of-sale systems and effective customer interaction techniques.
Food Service Supervisor
Sams Club Distribution
03.2021 - 04.2022
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed customer feedback to identify areas for improvement in service delivery and menu variety.
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Ordered new supplies and food to maintain service levels.
- Supervised daily food service operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on food preparation techniques and customer service standards.
Customer Service Representative
Sapphire Nail Salon
01.2013 - 02.2021
- Learned product features and benefits to effectively communicate with clients.
- Maintained accurate records of customer interactions for future reference.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided exceptional customer support, resolving inquiries and ensuring client satisfaction.
- Managed appointment scheduling, optimizing workflow and reducing wait times for clients.
Education
Business Studies -
Tribhuwan University
Kathmandu Nepal05-2007
Skills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Team management
- Cash register operation
- Cash handling expertise
- Transaction management
- Inventory management
Languages
English
Full Professional
Hindi
Professional Working
Nepali
Native or Bilingual
Timeline
Cashier Team Lead
New Superette LLC
03.2022 - 04.2025
Food Service Supervisor
Sams Club Distribution
03.2021 - 04.2022
Customer Service Representative
Sapphire Nail Salon
01.2013 - 02.2021
Business Studies -
Tribhuwan University