Aqueidra Jackson

• Provides continuous phone support
• Creates and updates transportation reservations by phone
• Verifies member appointment date and time
• Communicates driver estimated time of arrival to callers

• Assisted customers via phone
• Provided account balances
• Transferring customers to the appropriate department for further assistance
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• Book hotels, flights and car rental packages
• Hotel Cancellations, Flight Cancellations, Car Rental Cancellations
• Void flights, exchange flights, cancel flights

• Assisted customers with phone payments, billing issues, upgrading devices
• Troubleshoot devices for network issues
• Escalated issues to Supervisor
• Migrate customers from Sprint to T-Mobile

• Provided excellent customer service by greeting customers and meeting quality expectations.
• Accurately operated cash register to process customer payments.
• Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
• Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
• Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.

• Provided excellent customer service by greeting customers and meeting quality expectations.
• Kept food preparation area, equipment and utensils clean and sanitary.
• Worked front counter, drive-thru and other areas.
• Accurately operated cash register to process customer payments.
• Documented customer orders and conveyed special requests to kitchen staff.

•Greet and serve customers

•Place orders for carry-out and big events

•Stock and re-stock salad and pizza bar

•Clean tables and restrooms