Aquietta McNair
Hephzibah,US
Summary
Experienced in financial administration and hospitality services, reliable Night Auditor with a flexible approach to handling customer and business issues. Strong understanding of financial processes for accurate and efficient management of transactions. Attention to detail and problem-solving skills for effective discrepancy resolution. Committed to exceptional customer service, creating a positive and welcoming environment for guests.
Overview
22
22
years of professional experience
Work History
Front Desk Night Auditor
Hampton Inn Suites
04.2024 - 11.2024
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Balanced hotel accounts and resolved discrepancies.
- Monitored facility security for guest and personnel safety.
- Performed nightly updates to room charges and rates.
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Trained and mentored staff on procedures, service standards and productivity
- Enforced policies and procedures to increase efficiency.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Developed and maintained positive relationships with guests for satisfaction.
Receptionist
KEM HEALTH
09.2022 - 04.2023
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained confidentiality of information regarding clients and company.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Handled cash transactions and maintained sales and payments records accurately.
- Scheduled office meetings and client appointments for staff teams.
Customer Care Representative
Express Scripts
10.2019 - 05.2021
- Answering Inbound calls from patients in regards to their medication and prescription coverages
- Ordering the patient medication and having it mailed.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Sending out a refill request for the patients medication to the physician on their behalf
- Logged call information and solutions provided into internal database.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Trained new personnel regarding company operations, policies and services.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
Salesman
Bob Richard's Toyota And Auto Group
08.2016 - 12.2018
- I learned that knowing your product was key listening to your customers is. Important because they will tell you how to sale them a vehicle' delivery was important because of product knowledge and spending time explaining the car to the customer.
- Learned how to hold gross to make money for the company and myself.
- Keep a daily log of all calls and customers we greeted during the say
- Stocking any trades and detail service slips
- I would make the customer first service appointment for them
Customer Service Specialist
Teleperformance Usa
03.2013 - 11.2016
- I understood how to read the customer billing
- Answering inbound calls from customers and ordering new product or services
- Would walk the customers through troubleshooting th sir devices
Child Care Worker
Little Rascals Daycare
02.2003 - 06.2008
- Identify signs of emotional or developmental problems in children and bring them to parents' or guardians' attention.
- Instruct children in health and personal habits, such as eating, resting, and toilet habits.
- Support children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Help children with homework and school work.
- Organize and store toys and materials to ensure order in activity areas.
- Maintain a safe play environment.
- Accompany children to and from school, on outings, and to medical appointments.
- Keep records on individual children, including daily observations and information about activities, meals served, and medications administered.
- Create developmentally appropriate lesson plans.
- Organize and participate in recreational activities and outings, such as games and field trips.
- Care for children in institutional setting, such as group homes, nursery schools, private businesses, or schools for the handicapped.
- Sterilize bottles and prepare formulas.
- Provide care for mentally disturbed, delinquent, or handicapped children.
- Sanitize toys and play equipment.
- Perform housekeeping duties, such as laundry, cleaning, dish washing, and changing of linens.
- Discipline children and recommend or initiate other measures to control behavior, such as caring for own clothing and picking up toys and books.
- Assist in preparing food and serving meals and refreshments to children.
- Read to children and teach them simple painting, drawing, handicrafts, and songs.
- Communicate with children's parents or guardians about daily activities, behaviors, and related issues.
- Perform general administrative tasks, such as taking attendance, editing internal paperwork, and making phone calls.
- Regulate children's rest periods.
- Perform general personnel functions, such as supervision, training, and scheduling.
Education
High School - Science, Technology and Society
Warren County High School
01.2002
Skills
- Inventory management
- Financial account management
- Telecommunications automation
- Appointment coordination
- Technical documentation
- Multi-line communication expertise
- IT technical support
- Effective verbal and written communication
- Welcoming and arranging client seating
- Serene attitude
- Professional email communication
- Custom order processing
Timeline
Front Desk Night Auditor
Hampton Inn Suites
04.2024 - 11.2024
Receptionist
KEM HEALTH
09.2022 - 04.2023
Customer Care Representative
Express Scripts
10.2019 - 05.2021
Salesman
Bob Richard's Toyota And Auto Group
08.2016 - 12.2018
Customer Service Specialist
Teleperformance Usa
03.2013 - 11.2016
Child Care Worker
Little Rascals Daycare
02.2003 - 06.2008
High School - Science, Technology and Society
Warren County High School
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