Aquzah Allen
Dallas,TX
Summary
Results-driven professional with experience in team supervision and customer service. Skilled in training staff and optimizing operations, contributing to improved service quality and customer loyalty. Dedicated cake decorator with a strong focus on enhancing customer satisfaction and delivering creative designs. Proficient in problem-solving and inventory management.
Overview
7
7
years of professional experience
Work History
Cake Decorator
Kroger
Dallas, Texas
10.2025 - Current
- Decorated cakes using various icing techniques and designs.
- Guided customers in selecting cake designs and flavors to enhance satisfaction.
- Maintained cleanliness and organization of the decorating workspace.
- Tracked inventory levels of decorating supplies and tools to ensure stock availability.
- Processed customer transactions efficiently at cash register to support smooth operations.
- Assisted customers with product inquiries and service requests.
- Verified accuracy of product tags and labels for inventory management.
- Stocked produce shelves to ensure freshness and availability.
- Maintained cleanliness and organization of the produce section.
- Prepared fruits and vegetables for display by trimming and packaging.
- Monitored shelf displays for proper product placement and presentation.
- Collaborated with team members to restock shelves during busy hours.
Shift Manager
McDonald's
Mesquite, Texas
07.2023 - 06.2025
- Supervised team operations during shifts, optimizing workflow and ensuring smooth service delivery.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Trained new staff on company policies and operational procedures, enhancing onboarding effectiveness.
- Resolved customer complaints and inquiries to enhance service quality.
- Managed daily cash intake, accurately counting registers and tabulating profits to maintain financial accuracy.
- Developed and maintained positive working relationships with staff, customers, and vendors.
Crew Member
Thai Cuisine
Dallas, Texas
05.2023 - 06.2023
- Delivered exceptional customer service to enhance guest experience in fast-paced dining environment.
- Processed cash transactions and handled payments accurately to maintain financial integrity at register.
- Ensured cleanliness and organization of kitchen and dining areas to support efficient operations.
- Managed inventory by restocking supplies and monitoring freshness of ingredients.
- Followed health and safety regulations to maintain a safe work environment.
Shift Manager
Sonic
Mesquite, Texas
06.2021 - 03.2022
- Supervised team operations during shifts to optimize workflow and meet customer demands.
- Resolved customer complaints and inquiries to improve service quality and customer satisfaction.
- Managed daily cash intake by counting registers and tabulating profits to ensure accurate financial reporting.
- Trained new staff on company policies and operational procedures.
- Inspected work areas regularly for cleanliness and organization standards.
- Responded quickly and effectively to emergency situations.
Crew Team Member/Night Shift Manager
McDonald's
Mesquite, Texas
06.2019 - 06.2021
- Supervised team operations during shifts to optimize workflow and meet service demands.
- Coached employees on customer interactions to elevate service standards and enhance guest experiences.
- Resolved customer complaints and inquiries to improve satisfaction and loyalty.
- Trained new staff on company policies and operational procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Managed daily cash intake by counting out registers and tabulating profits.
- Ensured completion of all opening and closing duties was completed accurately according to established guidelines.
- Ensured compliance with health and safety regulations within the work environment.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
Education
High School Diploma -
Texans Can Academy
1222 N Masters Dr, Dallas TX, 7521706-2023
Skills
- Cake decorating
- Icing techniques
- Cake assembly
- Customer service
- Customer interaction
- Transaction processing
- Inventory management
- Problem solving
- Collaboration techniques
Timeline
Cake Decorator
Kroger
10.2025 - Current
Shift Manager
McDonald's
07.2023 - 06.2025
Crew Member
Thai Cuisine
05.2023 - 06.2023
Shift Manager
Sonic
06.2021 - 03.2022
Crew Team Member/Night Shift Manager
McDonald's
06.2019 - 06.2021
High School Diploma -
Texans Can Academy