ARACELI Carrillo
KATY,TX
Summary
Dynamic collections professional with a proven track record at Greenberg Grant & Richards, enhancing recovery rates through effective negotiation and problem-solving. Skilled in implementing automation tools, I foster teamwork and maintain a friendly, positive attitude, driving significant improvements in collections efficiency and customer satisfaction.
Overview
25
25
years of professional experience
Work History
International Commercial Collections
Greenberg Grant & Richards
06.2013 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Works effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Learned and adapted quickly to new technology and software applications.
- Managed collections for commercial accounts, ensuring timely payments and reducing outstanding balances.
- Maintained accurate records of customer accounts, payments and payment plans in over 56 countries
- Implemented effective skip tracing methods to locate hard-to-reach debtors, maximizing recovery opportunities.
- Kept company-sensitive documents secure.
- Used mail, email and phones to contact customers to discuss, negotiate payment and resolve outstanding accounts and balances.
- Improved client payment rates by consistently and professionally contacting delinquent account holders.
- Established credibility with clients through professional communication and an empathetic approach to difficult situations.
- Reviewed credit applications, providing data-driven recommendations for approval or denial based on risk assessment.
- Coordinated closely with legal teams when necessary to escalate unresolved accounts for further action or litigation support.
- Leveraged industry knowledge to provide guidance on best practices for commercial collections processes.
- Prepared and submitted legal documents to initiate court proceedings.
- Investigated customer credit references and approved credit lines.
Credit Collections Manager
Proconsulting Services
10.2005 - 05.2013
- Led team in developing strategies to enhance collections efficiency and reduce delinquency rates.
- Streamlined billing processes, improving accuracy and ensuring timely follow-ups on outstanding accounts.
- Mentored staff on best practices in credit management and customer communication techniques.
- Collaborated with cross-functional teams to align collection efforts with overall business objectives.
- Developed training materials to enhance team skills in negotiation and conflict resolution with clients.
- Established key performance indicators to monitor collections performance and drive continuous improvement initiatives.
- Increased overall productivity by implementing automation tools and technology solutions for the collections team.
- Maintained accurate records of all collection activities, ensuring timely reporting to management.
- Reduced bad debt write-offs through proactive account management and early identification of high-risk accounts.
- Presented regular reports on departmental performance, providing key insights into areas requiring further attention or action from leadership teams.
- Trained and mentored new team members on best practices in credit collections management.
- Enhanced revenue recovery by implementing effective credit collections strategies.
- Maintained high volume of calls and met demands of busy and productive group.
- Managed a team of over 25 collectors
Collections Agent
United Recovery Systems
01.2001 - 02.2005
- Managed customer accounts to ensure timely payment and reduce delinquency rates.
- Negotiated payment plans with clients, improving recovery rates and customer satisfaction.
- Analyzed account histories to identify trends and develop targeted collection strategies.
- Collaborated with cross-functional teams to enhance communication and streamline collection processes.
- Managed over 100 calls a day in order to hit daily requirements
Collector Agent
GC Services
08.2000 - 01.2001
- Facilitated communication between clients and management to resolve outstanding debts.
- Developed effective collection strategies to enhance recovery rates on delinquent accounts.
- Analyzed account histories to identify trends and recommend tailored repayment solutions.
Education
High School Diploma -
Milby
Houston, TX05-1995
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
- Dependable and responsible
Languages
Spanish
Native or Bilingual
Timeline
International Commercial Collections
Greenberg Grant & Richards
06.2013 - Current
Credit Collections Manager
Proconsulting Services
10.2005 - 05.2013
Collections Agent
United Recovery Systems
01.2001 - 02.2005
Collector Agent
GC Services
08.2000 - 01.2001
High School Diploma -
Milby
Bilingual , Spanish /English
I can communicate with customers in English and Spanish.
I can read and write to communicate with customers abroad.