Araceli Cervantes Diaz
South Bend,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate career seeker with strong organizational skills eager to learn new skills.
Overview
7
7
years of professional experience
Work History
Intake Specialist
Indiana Health Centers
03.2022 - Current
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly..
- Maintained accurate patient records with diligent data entry and effective communication with healthcare professionals.
- Coordinated insurance verification procedures, resulting in minimized billing errors and increased revenue collection.
- Maintained strict confidentiality of sensitive patient data, adhering to HIPAA regulations and ensuring privacy protection.
- Implemented an appointment reminder system that resulted in fewer missed appointments and increased clinic productivity.
ABA Behavior Therapist
Lighthouse Autism Center
09.2021 - 03.2022
- Enhanced patient progress by developing and implementing individualized treatment plans based on Applied Behavior Analysis principles.
- Collaborated with multidisciplinary teams to devise comprehensive strategies for achieving clients'' behavioral goals.
- Developed strong rapport with clients, fostering trust and facilitating meaningful therapeutic relationships.
- Monitored and documented client progress using data collection techniques.
- Maintained neutrality when supporting patients despite difficult behavior.
Production Worker
Clayton Homes Manufacturing
05.2021 - 09.2021
- Improved production efficiency by streamlining assembly line processes and implementing time-saving techniques.
- Reduced waste in the production process by monitoring materials usage and adjusting procedures accordingly.
- Enhanced product quality by conducting regular inspections and identifying areas for improvement.
- Collaborated with team members to optimize workflow, resulting in increased productivity and reduced downtime.
- Provided support during equipment maintenance, minimizing downtime and ensuring consistent production output.
Sales Manager
Metro By T-Mobile
12.2016 - 05.2021
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Seasonal Worker
Amazon Prime Products
08.2019 - 01.2020
- Improved order accuracy by meticulously reviewing and verifying customer information before processing.
- Enhanced warehouse efficiency with systematic organization and accurate labeling of products for easy retrieval.
- Streamlined order fulfillment process, implementing a prioritization system to ensure timely deliveries.
- Reduced errors in inventory management by conducting regular audits and updating records accordingly.
Education
Core 40 Diploma -
Penn High School
Skills
- Customer Satisfaction
- Communication Skills
- Collaboration and Teamwork
- Creative Thinking
- Problem Solving
- Analytical Skills
- Confidentiality Maintenance
- Medical Terminology
- Professionalism
- Multitasking Abilities
- Computer Proficiency
- Stress Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Intake Specialist
Indiana Health Centers
03.2022 - Current
ABA Behavior Therapist
Lighthouse Autism Center
09.2021 - 03.2022
Production Worker
Clayton Homes Manufacturing
05.2021 - 09.2021
Seasonal Worker
Amazon Prime Products
08.2019 - 01.2020
Sales Manager
Metro By T-Mobile
12.2016 - 05.2021
Core 40 Diploma -
Penn High School
Similar Profiles
Brandy BowmanBrandy Bowman
Non-Clinical Patient Service Representative at Indiana Health CentersNon-Clinical Patient Service Representative at Indiana Health Centers
Jillian GormanJillian Gorman
Clinical Transplant Manager/ Thoracic Transplant (peds and Adult) and VAD at Indiana University HealthClinical Transplant Manager/ Thoracic Transplant (peds and Adult) and VAD at Indiana University Health
Brandi CriswellBrandi Criswell
Licensed Practical Nurse at Indiana University Health Arnett HospitalLicensed Practical Nurse at Indiana University Health Arnett Hospital