Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Hi, I’m
Brianna Woods
Customer Service Representative
Albany,GA
Summary
Overview
5
years of professional experience
Work History
Staffing Solutions Organization
Intake Specialist
03.2023 - 05.2023
Job overview
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Managed over 50 customer emails per day.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Assessed clients' needs and determined eligibility for intake services.
Staffing Solutions Organization
Rental Assistance Application Processor
11.2021 - 12.2022
Job overview
- Entered applications and followed up with appropriate personnel for missing information on incomplete loan packages.
- Assisted with the weekly review process to comply with contractual obligations.
- Checked rental applications and supporting documentation for completeness and accuracy.
- Managed over 50+ customer calls per day.
Accenture
Unemployment Claims Processor/Support Lead
03.2021 - 11.2021
Job overview
- Utilized specialized software to process incoming claims, enter data and generate reports.
- Processed and took 80+ customer calls per day.
- Assisted in theonboarding of new claims processors to familiarize them with company procedures, policies, and processes.
- Managed workload and priorities to meet claims processing meet deadlines.
Tungsten Network
Customer Support Specialist
03.2020 - 10.2020
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped 60+ of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Multitasked to handle diverse customer needs in high-volume call settings, prioritizing tasks to keep up with challenging deadlines.
Allgood Plumbing, Electric, Heating & Cooling
Customer Service Representative
07.2019 - 02.2020
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Managed 40+ customer calls per day.
- Answered customer telephone calls promptly to avoid on-hold wait times.
HERE Technologies
Business Analyst Intern
01.2019 - 07.2019
Job overview
- Attended department meetings to report on findings and to brainstorm and share new ideas with other team members.
- Worked with IT team members on systems automation and advancement initiatives.
- Analyzed market, technology and industry to keep current on trends.
- Designed Excel spreadsheet to estimate costs of future custom projects for clients.
Sam's Club
Cashier
02.2018 - 07.2018
Job overview
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Helped 80+ customers complete purchases, locate items, and join reward programs each day.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Built relationships with customers to encourage repeat business.
Education
Southern New Hampshire UniversityHooksett, NH
Bachelor of Science from Project Management
03.2024
University Overview
Tucker High SchoolTucker, GA
High School Diploma
05.2016
University Overview
Skills
- Friendly and Patient
- Attention to Detail
- Excellent Communication
- Interpersonal Communication
- Microsoft Office
- Customer Satisfaction
Timeline
Intake Specialist
Staffing Solutions Organization
03.2023 - 05.2023
Rental Assistance Application Processor
Staffing Solutions Organization
11.2021 - 12.2022
Unemployment Claims Processor/Support Lead
Accenture
03.2021 - 11.2021
Customer Support Specialist
Tungsten Network
03.2020 - 10.2020
Customer Service Representative
Allgood Plumbing, Electric, Heating & Cooling
07.2019 - 02.2020
Business Analyst Intern
HERE Technologies
01.2019 - 07.2019
Cashier
Sam's Club
02.2018 - 07.2018
Southern New Hampshire University
Bachelor of Science from Project Management
Tucker High School
High School Diploma
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