Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Araceli Fierro

El Paso,TX

Summary

To obtain a position with a progressive organization; one in which I may utilize and develop my skills to their fullest potential. Looking for an opportunity to grow and pursue new opportunities to expand my knowledge and skills.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

15
15
years of professional experience

Work History

Data Application Specialist

Emergence Health Network
12.2022 - Current
  • Develop electronic forms and templates in clinical application products
  • Compile/ analyze reports and submit data in accordance with submission deadlines
  • Provides clinical application support to include user assistance, user training, password resets, client discharges, client separations, county of residency change requests, releasing state reports, creating case numbers, and data entry
  • Investigate/research duplicate medical record numbers, service error corrections
  • Setup\configure\test\implement a few clinical application products and other information systems
  • Design and implement clinical application product processes and procedures, provide associated training, and support to clinical end users.
  • Implement efficient processes to reduce clinical errors and improve overall performance.
  • Resolve complex technical issues by performing thorough diagnostics and implementing effective solutions.
  • Establishing strong relationships with vendors and departments

Centralized Registration Representative

Emergence Health Network
10.2020 - 12.2022
  • Ensured patient pre-registration is conducted for the purposes of determining pre-visit collections, authorization, and/or financial arrangement requirements (determining ability to pay/MAP)
  • Registering patients under special funding in accordance with contract requirements
  • Review all financial assessments information including appropriate documentation to support financial review
  • Work with Clinics/Programs to verify registration for patients
  • Work with Clinic/Programs to ensure they are notified of any expired or upcoming expirations regarding financial assessments
  • Assist with correspondence regarding financial determination, financial eligibility, and financial investigation
  • Streamlined the admissions process for improved patient satisfaction and reduced wait times.
  • Provided exceptional customer service by addressing patient concerns promptly and professionally.
  • Collaborated with cross-functional teams to improve departmental processes and ensure optimal workflow efficiency.
  • Reduced errors in data entry through thorough review of inputted information and timely corrections when necessary.
  • Supported compliance efforts by adhering to HIPAA guidelines and maintaining the confidentiality of patient information.
  • Managed high-stress situations calmly while assisting patients experiencing medical emergencies or other urgent matters.
  • Facilitated clear communication between patients, families, providers, and staff members to ensure seamless care coordination.
  • Served as a reliable resource for colleagues seeking assistance with complex cases or unfamiliar scenarios in the registration process.
  • Improved overall work environment through active participation in department meetings, sharing ideas for enhancements, and supporting team-building initiatives.
  • Ensured prompt resolution of discrepancies in payment balances by collaborating closely with the finance team.

Call Center Representative

Emergence Health Network
02.2020 - 09.2020
  • Responsible for answering all inbound calls and completing all outbound calls by providing outstanding customer service in a professional, friendly, and timely manner
  • Transferring calls accordingly to other departments or clinical programs, while ensuring to assist within the call center
  • Provide established consumers with scheduled appointments, any balances owed and update demographic information during the time the phone call answered
  • Provide consumers with their financials status, insurance information (for verification), copays, deductibles and balances owed
  • Document information on designated electronic health records (EHR)
  • Providing intake/aftercare appointment for new consumers or consumers referred by the Crisis Department
  • Obtaining all information necessary to become an established consumer of EHN
  • Ensure all PHI and HIPAA regulations are followed
  • Ability to learn all programs offered by EHN to provide to caller appropriate information
  • Assist in collections of outstanding balances for services
  • Ability to assist consumers with cancelling and rescheduling appointments
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Offered comprehensive behavioral health services knowledge to customers, empowering them to make informed decisions regarding their services.
  • Contributed to process improvements within the team by suggesting innovative solutions that led to enhanced workflows and better results.
  • Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.

Office Coordinator

Emergence Health Network
11.2016 - 01.2020
  • Responsible for the front desk screening process, direct contact with patients on registration and financial evaluation process
  • Incorporate the financial clerk, CRD, and front desk administrative duties into this position
  • I ensure customer satisfaction, welcome, and greet clients, educate new clients on fees and policies, answer phones and route calls to appropriate staff members, collect copays and outstanding balances, proper money management, verify insurance coverage, verify client demographics, and update information into the electronic health records, ensure proper opening and closing procedures, maintain office equipment and office supplies, receive and manage checks.
  • Streamlined office operations by implementing efficient filing systems and organizational tools.
  • Coordinated company events, fostering team building and boosting overall morale.
  • Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
  • Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
  • Implemented inventory control measures for office supplies, reducing waste while maintaining adequate stock levels.
  • Developed training materials for new hires, streamlining the onboarding process and promoting consistent practices throughout the office.
  • Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
  • Reconciled account files and produced monthly reports.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

Financial Clerk/CRD

Emergence Health Network
08.2012 - 11.2016
  • Updated financial information, update demographics, update insurance information, verify Medicaid insurance, view and fix BECA report errors, collect outstanding balances, proper money management, communicate effectively with preauthorization department about new insurances from clients, advise clients about co-pays and fees, running report for unapplied co-pays, applying unapplied co-pays to services rendered, and submit cash drawer report at the end of the month.
  • As a CRD, I collect financial information for PAP(Patient Assistance Program) applications, review clients who are general revenue to assist with medications and review medications that are under PAP program, attempt to have general revenue clients come in to submit PAP applications
  • Assist clients receive samples if medications have not arrived and assist clients who are not general revenue and cannot afford their medication
  • Coordinate with doctors to ensure clients can receive medications based on their financial standing
  • Coordinate with Representatives to receive samples of medication.
  • I have also assisted in reception area with administrative duties: answering phone calls, scheduling clients, checking clients in, assist with basic diagnosis letters, review client’s TRANSA to ensure clients are open to services, fixed errors in TRANSA’s that were unable to batch over into CMBHS and assist caseworkers in administrative area.
  • Reduced errors in financial records by conducting comprehensive audits and implementing corrective measures when needed.

Cashier

Target Corporation
11.2010 - 01.2011
  • Ensure customer satisfaction, proper money management, organize areas of the store, and assist customers with inquiries.

Administrative Assistant

City of El Paso/El Paso International Airport
08.2009 - 08.2010
  • Update policies and procedures, review media sources, assist in airport tours and special events, review airport advertising placements for errors, update airport event photos, maintain office supplies, answer phone calls, organize files and binders, conduct inventory of promotional items, assist with promoting airport events, overlook and send out press releases and media advisory, update media contact list, design holiday performance brochures, coordinate holiday performances, scheduling of airport tours and special events, and assist Public Relations department in all administrative areas.

Education

High School Diploma -

Montwood High School

Bachelor of Science in Business -

University of Phoenix
05.2023

Skills

  • Microsoft Office- Word, Excel, Power Point, and Outlook
  • EHR systems- Anazasi software, Credible software, MyAvatar software, myAvatar Netsmart system
  • State- TMHP, CARE system, BECA, MedData
  • Bilingual- English/Spanish
  • Team Oriented, People Person, Organized, High Energy, Able to multitask, Good Communicator, Committed, Optimistic, Detail-Oriented
  • System Administration
  • User Training
  • Project Management
  • Written Communication
  • Task Prioritization
  • Time Management
  • Problem-Solving
  • Goal Setting

References

References upon request

Timeline

Data Application Specialist

Emergence Health Network
12.2022 - Current

Centralized Registration Representative

Emergence Health Network
10.2020 - 12.2022

Call Center Representative

Emergence Health Network
02.2020 - 09.2020

Office Coordinator

Emergence Health Network
11.2016 - 01.2020

Financial Clerk/CRD

Emergence Health Network
08.2012 - 11.2016

Cashier

Target Corporation
11.2010 - 01.2011

Administrative Assistant

City of El Paso/El Paso International Airport
08.2009 - 08.2010

High School Diploma -

Montwood High School

Bachelor of Science in Business -

University of Phoenix

Similar Profiles

CREATE PROFILE
Araceli Fierro