Araceli Hernandez
Herriman,UT
Summary
Energetic bilingual Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.
Overview
16
16
years of professional experience
Work History
Sales Design Consultant
West Shore Home
01.2023 - Current
- Increased sales by developing and maintaining strong relationships with clients and identifying their design needs.
- Delivered exceptional customer service through in-depth product knowledge, understanding client preferences, and offering suitable solutions.
- Improved client satisfaction by providing timely and accurate follow-up on project progress.
- Conducted comprehensive consultations to assess client needs, offer expert advice, and present tailored design solutions.
- Provided ongoing support for existing clients, ensuring any concerns were addressed promptly to maintain high levels of satisfaction.
Sales Professional
Motion Solar Group
10.2020 - 01.2023
- Applied prospecting expertise to generate and pursue leads, setting up appointments and site visits to maintain budding relationships.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Drove team revenue totals by bringing in top sales numbers.
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
- Used prospecting and client development techniques to produce fresh leads and maintain solid conversion rate.
- Assisted senior leadership with executive decision-making process.
- Put together sales proposals and contracts.
Direct Sales Professional
Xfinity
02.2015 - 09.2020
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Met customers in homes and businesses to discuss and demonstrate products.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Put together sales proposals and contracts.
- Inquired about current service levels and offered upgrades.
- Worked independently with minimal supervision.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Set and achieved company defined sales goals.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Customer Sales and Service Expert
Qwest Communications
01.2008 - 02.2015
- Handled calls promptly and with courteous professionalism.
- Completed call documentation while speaking with customers.
- Processed orders, service requests and applied information to customers.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Greeted customers and helped with product questions, selections and purchases.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
Education
Real Estate - Real Estate
Stringham Real Estate
Murray, UT06.2006
Skills
- Outreach Initiatives
- Providing Feedback
- Onsite Product Demonstrations
- Sales and Marketing Strategy
- Product and Service Knowledge
- Client Presentations
- Maintaining Customer Database
- Persuasive Techniques
- Closing Sales
- Lead Prospecting
- Sales Representation
- Site Visits
- Client Rapport-Building
- Consultative Sales Strategies
- Upselling Techniques
Timeline
Sales Design Consultant
West Shore Home
01.2023 - Current
Sales Professional
Motion Solar Group
10.2020 - 01.2023
Direct Sales Professional
Xfinity
02.2015 - 09.2020
Customer Sales and Service Expert
Qwest Communications
01.2008 - 02.2015
Real Estate - Real Estate
Stringham Real Estate