Araceli Robles
El Paso,Texas
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Abrazos Pediatric Therapy Services
El Paso, TX
09.2021 - 09.2024
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Performed administrative duties such as filing paperwork, answering phones and scheduling appointments.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
Housekeeping
Aaron Paint Service
El Paso, TX
01.2018 - 08.2021
- Performed light housekeeping duties such as vacuuming floors or dusting shelves.
- Developed positive relationships with internal departments such as housekeeping and maintenance.
- Organized housekeeping carts with necessary supplies at the start of shift.
- Trained new employees on housekeeping procedures, safety protocols and customer service practices.
Education
GED -
San Jacinto Adult Learning Center
El Paso, TX05-2019
Skills
- Filing and Recordkeeping
- Medical Data Collection
- Patient Relations
- Office Administration
- Payment Collection
- Patient Care Coordination
- Appointment Scheduling
Certification
- Hotel and Hospitality
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Patient Care Coordinator
Abrazos Pediatric Therapy Services
09.2021 - 09.2024
Housekeeping
Aaron Paint Service
01.2018 - 08.2021
GED -
San Jacinto Adult Learning Center