ARACELY URANGA
El Paso,TX
Summary
Motivated and reliable college student pursuing a Bachelor's degree in Business Administration, with over a year of customer-facing experience at FedEx. Eager to gain hands-on experience in the dynamic field of real estate. Adept at providing exceptional service, managing time effectively, and working collaboratively in fast-paced environments. Seeking an internship or entry-level role to apply academic knowledge and grow within a reputable real estate company. Friendly and efficient professional devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
FedEx
El Paso, TX
04.2024 - Current
- - Deliver prompt, friendly service while assisting customers with shipments and inquiries.
- - Maintain accurate records of packages, manage inventory, and resolve issues to ensure customer satisfaction.
- - Work collaboratively with team members to meet daily performance goals and ensure efficient workflow.
Warehouse Associate
Amazon LLC
El Paso, TX
11.2023 - 02.2024
- - Delivered packages efficiently and safely across El Paso using personal vehicle.
- - Maintained compliance with safety protocols and ensured customer satisfaction with real-time updates.
Phlebotomist
BPL Plasma
El Paso, TX
10.2022 - 07.2023
- - Performed all aspects of the plasmapheresis procedure, adhering to FDA and company guidelines.
- - Delivered high-quality customer care and ensured donor comfort throughout the donation process.
Donor Technician
Grifols Talecris Plasma Donation
El Paso, TX
04.2022 - 09.2022
- - Conducted pre-donation health screenings and ensured data accuracy and donor confidentiality.
- - Provided excellent customer interaction and assisted with donor setup and monitoring.
Daycare Attendant
EP Fitness
El Paso, TX
01.2022 - 04.2022
- - Ensured the safety and well-being of children while organizing fun and educational activities.
- - Monitored behavior, food intake, and provided support with positive reinforcement.
Sales Associate
Finish Line
El Paso, TX
07.2021 - 11.2021
- - Used upselling strategies to boost sales and demonstrated product features to customers.
- - Maintained clean, organized displays and provided exceptional service in a high-traffic retail setting.
Education
BBA - Business Administration
The University of Texas At El Paso
El Paso, TX06-2026
High School Diploma -
Burges High School Early College
El Paso, TX06-2021
Skills
- Customer Service
- Time Management
- Leadership
- Sales & Upselling
- Communication
- Analytical Thinking
- Fast Learner
- Team-Oriented
- Computer Literate
- Reliable
- Customer support
- Guest services
- Merchandise upselling
- Safety regulations
- Calm under pressure
- Stress tolerance
- Self motivation
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Customer Service Associate
FedEx
04.2024 - Current
Warehouse Associate
Amazon LLC
11.2023 - 02.2024
Phlebotomist
BPL Plasma
10.2022 - 07.2023
Donor Technician
Grifols Talecris Plasma Donation
04.2022 - 09.2022
Daycare Attendant
EP Fitness
01.2022 - 04.2022
Sales Associate
Finish Line
07.2021 - 11.2021
BBA - Business Administration
The University of Texas At El Paso
High School Diploma -
Burges High School Early College
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