Arafan Diallo
Randolph,MA
Summary
Proactive and customer-focused, excelled as a Sales Associate at Self, enhancing customer satisfaction and sales through expert cash handling and problem-solving. Achieved a notable increase in repeat customers by 20% through exceptional service and upselling techniques. Demonstrates strong teamwork and collaboration, ensuring operational excellence and inventory efficiency.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
7
7
years of professional experience
Work History
Sales Associate
Self
04.2017 - 10.2023
Selling snack foods
- Customer Service: They interact with customers, take orders of wanted items to be sold.
- Ensure customer satisfaction by offering friendly and efficient service.
- Sales and Cash Handling: manage cash sales transactions, and giving appropriate change.
- Maintaining Cleanliness: Maintain food cart clean and organized, ensuring compliance with health and safety standards.
- Inventory Management: monitor supplies, restocking ingredients and packaging as needed to ensure smooth service to customers throughout the day.
- Marketing and Promotion: engage in marketing of articles to passersby, using attractive signage, samples, and special deals to draw in customers.
Education
Bachelor of Science - Math And Science
Oumou Diaby
Conakry, Guinea10-2020
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Cash handling
- Money handling
- Stocking and receiving
- Product sales
- Upselling
Languages
French
Native or Bilingual
Timeline
Sales Associate
Self
04.2017 - 10.2023
Bachelor of Science - Math And Science
Oumou Diaby