ARANESHA AHMED
Riverview,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Cove Behavioral Health
Tampa, FL
05.2022 - Current
- Sanitized workstations and instruments to avoid cross-contamination
- Produced and submitted laboratory documents and reports per compliance requirements
- Expertly procured and processed specimens for laboratory staff
- Disposed of laboratory materials and samples using well established guidelines and instructions.
- Developed rapport with customers through active listening skills, creating an open environment where issues could be discussed freely without judgment or frustration from either party involved.
- Established long-lasting customer relationships through exceptional service and proactive communication.
- Provided constructive feedback during team meetings, contributing ideas for process improvements that result in increased efficiency within the department.
- Managed high-stress situations calmly, demonstrating empathy while working towards mutually beneficial resolutions for both the company and the customer.
Telemarketer
OneTouch
Tampa, FL
04.2021 - 04.2022
- Maintained detailed customer call and inquiry logs for performance monitoring.
- Maintained accurate records of calls placed and received.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Processed customer payments for timely, accurate order fulfillment.
- Improved internal communication by maintaining accurate contact lists and employee records.
- Exhibited excellent time management skills, prioritizing tasks according to deadlines without compromising accuracy levels.
FLCorrectional Officer
State of Florida Department of Corrections, Bowling Green
01.2020 - 03.2021
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities
- Maintained clear and open communications with facility areas to support safe operations.
Administrative Assistant
Gracepoint Wellness
09.2019 - 01.2020
- Answered phone calls and emails to provide information, resulting in effective business correspondence
- Directed customer communication to appropriate department personnel
- Provided secretarial and office management support while building cooperative working relationships.
Skills Trainer
NeuroRestorative
03.2018 - 04.2019
- Helped clients to build and recognize strengths and self-worth
- Promoted development of positive social skills by modeling appropriate behavior
- Documented patient behavior, interventions completed and patient response to interventions.
Education
Bachelor of Science -
Arizona College of Nursing, Youth Challenge Acedemy
Tampa, Fort Dix, FL, NJ04.2024
High School Diploma -
03.2015
Skills
- Communication and Interpersonal Skills
- Strong Work Ethic
- Quality Control
- Safety Standards and Protocols
- Willingness to Learn
- Administrative Support
- Monitoring Visits
- Monitoring Tools
Timeline
Customer Service Representative
Cove Behavioral Health
05.2022 - Current
Telemarketer
OneTouch
04.2021 - 04.2022
FLCorrectional Officer
State of Florida Department of Corrections, Bowling Green
01.2020 - 03.2021
Administrative Assistant
Gracepoint Wellness
09.2019 - 01.2020
Skills Trainer
NeuroRestorative
03.2018 - 04.2019
Bachelor of Science -
Arizona College of Nursing, Youth Challenge Acedemy