Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Owner
Jackson Certification Services, LLC
04.2022 - Current
Company Overview: Provide lifesaving skills education for Advanced Cardiac Life Support (ACLS), Basic Life Support (BLS), First Aid, Pet CPR/First Aid to consumers of all aspects through American Heart Association and Pro Pet Hero Association
Website: www.jacksoncerts.com
Provide lifesaving skills education for Advanced Cardiac Life Support (ACLS), Basic Life Support (BLS), First Aid, Pet CPR/First Aid to consumers of all aspects through American Heart Association and Pro Pet Hero Association
Regional Independent Contractor RN Test Observer for (Nursing Assistants) NA through Headmaster Diversified Solutions (LARA)
Provide lifesaving skills education for Advanced Cardiac Life Support (ACLS), Basic Life Support (BLS), First Aid, Pet CPR/First Aid to consumers of all aspects through American Heart Association and Pro Pet Hero Association
Website: www.jacksoncerts.com
Registered Nurse
My Michigan Health
12.2021 - Current
Oversee the care management population of patients within an assigned area, unit or clinical function house wide
Receiving admissions and/or transfers to the unit
Initial and ongoing systematic patient assessment
Timely and accurate documentation using appropriate systems
Interpreting assessment/diagnostic data including labs and telemetry
Ensuring medical orders are transcribed and processed accurately
Competence in Rapid Response and code events
Promoting continuous quality improvement
Instructing and counseling patients/families
Registered Nurse
Select Specialty Skilled Rehabilitation
05.2010 - 05.2024
Ensure that the nursing care plan is being followed by being a Champion of the Select Medical Way, which includes putting the patient first, helping to improve quality of life for the community in which you live and work, continuing to develop and welcome new ideas, providing high-quality care and doing well by doing what is right
Receiving admissions and/or transfers to the unit
Initial and ongoing systematic patient assessment
Timely and accurate documentation using appropriate systems
Interpreting assessment/diagnostic data including labs and telemetry
Ensuring medical orders are transcribed and processed accurately
Competence in Rapid Response and code events
Promoting continuous quality improvement
Director of Nursing
Healthsource Saginaw
11.2016 - 12.2021
Company Overview: Behavioral Medicine Center
Established the new Director of Nursing role as a value-added position over the past 3 years meeting the Joint Commission standards, CMS, Mental Health Code and the ANA code of ethics
Provides administrative leadership to 5 ancillary departments at Healthsource Saginaw, Utilization Management, Intake, 60 bed Adult Mental Health Inpatient Unit, 33 bed Child/Adolescent Mental Health Inpatient unit, 7 bed Chemical Detox Inpatient unit and an Outpatient Mental Health Clinic serving 44 surrounding counties
Led team of 4 Nurse Managers and 16 Charge Nurses to deliver exceptional, quality patient care
Increased nursing staff retention rates 22%
Decreased the falls with injury rates by 22% and medication errors by 20%
Decreased physical restraints and seclusions by 60%
Established nursing requirements for rolling out a primary care model for patient centered care to promote continuity
Development of a new 16 bed Psychiatric Geriatric Unit opened August 2019
Accountable for planning, direction, control, and evaluation of the operations for all nursing units (19 direct reports, 188 indirect reports)
Behavioral Medicine Center
Nurse Manager
Aleda E Lutz VA Medical Center
03.2008 - 11.2016
Company Overview: Urgent Care/Specialty Clinics
Lead on delivery of care to veterans in the Urgent care, Specialty care clinics to include Pulmonology, Cardiology, Nephrology, Urology, Podiatry, Mental Health, Neurology clinics and Telephone Triage
Responsible for daily operations, budget management and to include all nurse managerial duties that meet the Joint Commission standards and the ANA code of ethics
Coordinates resource utilization, timely and appropriate care interventions, and interdisciplinary communication to enhance patient and family satisfaction, adherence to the hospitals clinical systems and regulatory compliance
Provided guidance and structure for telephonic triage service to licensed nurses to improve faster quality recorded health history assessments making sure Veterans received the appropriate care
Cardiac Telemetry Monitoring, Defibrillation
Urgent Care/Specialty Clinics
Charge Nurse/Nurse
Covenant Healthcare
06.2002 - 04.2010
Company Overview: Emergency Care Center
Responsible for maintaining care standards in the emergency room for infants, children, adolescents, adults, and elders
Assist with checking in patients, doing triage work for doctors
Work closely with doctors to keep patients and their family members updated on test results or treatment recommendations
Maintain contact with laboratory/diagnostic personnel to report any initial lab findings back to the ER doctors
Plan for patients that are deemed to need care requiring them to be admitted to the hospital for one night or longer
Oversee the care management population of patients within an assigned area, unit or clinical function house wide
Conducts the nursing process, assessment, planning, implementation assisting the unit Managers
Coordinates resource utilization, timely and appropriate care interventions, and interdisciplinary communication to enhance patient and family satisfaction, adherence to the hospitals clinical systems and regulatory compliance
Education
MSN -
Davenport University
01.2025
BSN - Nursing
Grand Canyon University
01.2022
MSA - Health Care Administration
Central Michigan University
Mount Pleasant, MI
01.2012
BA - Management and Organizational Development
Spring Arbor University
Spring Arbor, MI
01.2005
ADN - Nursing
Davenport University
Midland, MI
01.2002
Skills
Project Management
CPR/First Aid Instruction
Microsoft Office
Excel
Conflict Resolution
Mentoring
Coaching
Recruitment
Cardiac Telemetry Monitoring
Planning
Development
Workforce Planning
Emergency Medicine
Labor Laws
Certification
BLS Instructor Certification, American Heart Association, 05/2025
BLS, 09/2026
ACLS, 10/2026
ATCN, 10/2028
PALS, 01/2027
ProPet Hero Instructor Certification, 05/2026
2002, Registered Nurse, Michigan
Affiliations
Nursing Advisory Board Saginaw Career Complex, 01/2013, Present
Health Advantage Credit Union, 11/2020, Present, Board Director Member
America Nurse Association, 10/2016, Present
Sigma Gamma Rho Sorority, Inc, 05/2023, Present
Timeline
Owner
Jackson Certification Services, LLC
04.2022 - Current
Registered Nurse
My Michigan Health
12.2021 - Current
Director of Nursing
Healthsource Saginaw
11.2016 - 12.2021
Registered Nurse
Select Specialty Skilled Rehabilitation
05.2010 - 05.2024
Nurse Manager
Aleda E Lutz VA Medical Center
03.2008 - 11.2016
Charge Nurse/Nurse
Covenant Healthcare
06.2002 - 04.2010
Per Diem Floor Nurse/House Supervisor
Healthsource Saginaw
10.2001 - 04.2010
BSN - Nursing
Grand Canyon University
MSA - Health Care Administration
Central Michigan University
BA - Management and Organizational Development
Spring Arbor University
ADN - Nursing
Davenport University
BLS Instructor Certification, American Heart Association, 05/2025
BLS, 09/2026
ACLS, 10/2026
ATCN, 10/2028
PALS, 01/2027
ProPet Hero Instructor Certification, 05/2026
2002, Registered Nurse, Michigan
MSN -
Davenport University
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