Ardian Maloku
Edgewater,NJ
Summary
Accomplished Manager with a proven track record at SEAR Steakhouse, enhancing customer satisfaction and streamlining operations. Skilled in team leadership and computer skills, successfully increased revenue through strategic initiatives. Demonstrates exceptional time management and customer service, ensuring high-quality experiences in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Manager
SEAR Steakhouse
01.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Manager
Lili's Bistro
02.2018 - 12.2021
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive resolution strategies and team-building activities.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
Server
Chazz Palminteri Italian Restaurant
09.2017 - 02.2018
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Server
Acapella
10.2016 - 09.2017
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maximized guest satisfaction by maintaining high-quality food presentation and ensuring prompt service.
- Expertly prepared food tableside, showcasing exceptional culinary skills and providing personalized dining experiences for customers.
- Collaborated effectively with kitchen staff to streamline workflow and maintain efficient operations during high-volume service periods.
Server
Le Jardin
04.2015 - 10.2016
- Maintained flexible work schedule to meet event needs.
- Responded to guest inquiries and requests promptly and courteously.
Education
Computer Science
University For Business And Technology
PristinaSkills
- Team Leadership
- Time Management
- Customer Service
- Computer Skills
- Hiring and Training
- Good Judgment
Timeline
Manager
SEAR Steakhouse
01.2022 - Current
Manager
Lili's Bistro
02.2018 - 12.2021
Server
Chazz Palminteri Italian Restaurant
09.2017 - 02.2018
Server
Acapella
10.2016 - 09.2017
Server
Le Jardin
04.2015 - 10.2016
Computer Science
University For Business And Technology
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