Areeya Xayasaeng
Murfreesboro,TN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. With a strong background in automotive mechanics, servicing both foreign and domestic vehicles. Experienced in servicing brakes, starting/charging systems and engines for diverse makes and models. Frequently commended for work quality and problem solving diagnosed issues.
Overview
4
4
years of professional experience
Work History
Retail Sales Consultant
Comcast, Xfinity
Hermitage, TN
05.2023 - Current
- Assisted customers with selecting services based on individual needs and preferences.
- Provided support for fellow associates during periods of high customer traffic.
- Attended regular training sessions on new products and services offered by the company.
- Performed daily opening and closing procedures, including counting cash drawers and checking all equipment for proper functioning.
- Utilized problem solving skills to resolve customer issues quickly and efficiently.
Seasonal Customer Service Provider
H&R Block
02.2022 - 04.2023
- Demonstrated a high level of initiative and creativity while tackling difficult tasks
- Organized and detail-oriented with a strong work ethic
- Utilized customer service software to manage interactions and track customer satisfaction
- Answered the phone promptly and directed incoming calls to correct offices
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Seasonal Insurance Advisor
Concentrix
09.2022 - 02.2023
- Explained features, advantages and disadvantages of various policies to promote insurance sales
- Responding to customer calls swiftly to resolve issues and answer questions
- Maintained high standards of customer service by building relationships with clients
- Worked closely with Medicare to provide information for Anthem/Amerigroup/Empire clients
- Analyzed and optimized operations including bookkeeping, payroll, supplies, and other clerical services within the office.
Commercial Sales Manager
Autozone
10.2021 - 07.2022
- Collaborated with advertising groups to create uniformity between advertising messages and retail incentives
- Conducted research to develop detailed business plans for commercial opportunities and expansion
- Provided local market insight and identified trends
- Build relationships with customers and community to establish long-term business growth
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Service Porter
Darrell Waltrip Honda
07.2020 - 06.2021
- Picked up vehicles from and delivered vehicles to customers as directed by management
- Kept new and used vehicle lots neat and orderly and moved cars as directed by the general manager in accordance with dealership display standards
- Washed cars and trucks daily for auto dealerships.
Education
Diploma -
Riverdale High School
05.2017
BBA - Business Management
University of Phoenix
Tempe, AZSkills
- Problem Solving
- Time Management
- Attention to Detail
- Critical Thinking
- Customer Relations
- Customer Service
- F Endorsed, Commercial Certified Driver
- Auto and Engine Repair
- Problem Diagnosis
- Defective Parts Disassembly
- Bank Agency Training
Languages
- English, Native
- Laos, Professional Working
Hobbies and Interests
I played trumpet in a jazz/all star band when I was younger, so I enjoy listening to jazz music with heavy trumpet influence and sound. I also taught myself how to play guitar so I play around the house and collect new amps and pedals to create new sounds. I come from a family who are mostly all mechanics, so I've been around fast cars and show cars my entire life. I usually spend a lot of my days working on cars or talking about them. I wouldn't call myself a jack of all trades because that would mean that I am a master of none. I'm more of a curious mind and if I don't know how something works, I'll ask all of the necessary questions and I'll take it apart and put it together over and over until I know how it works.
References
References available upon request.
Timeline
Retail Sales Consultant
Comcast, Xfinity
05.2023 - Current
Seasonal Insurance Advisor
Concentrix
09.2022 - 02.2023
Seasonal Customer Service Provider
H&R Block
02.2022 - 04.2023
Commercial Sales Manager
Autozone
10.2021 - 07.2022
Service Porter
Darrell Waltrip Honda
07.2020 - 06.2021
Diploma -
Riverdale High School
BBA - Business Management
University of Phoenix