Arely Canchola
Ennis
Summary
Dynamic professional with a proven track record in customer service and risk mitigation. Skilled in negotiation and client retention, I consistently exceeded monthly insurance goals and played a pivotal role in complex real estate transactions at American International Realty. Expert in regulatory lending compliance and fostering client relationships.
Overview
17
17
years of professional experience
Work History
Insurance Agent
COUNTRY Financial
03.2008 - 03.2020
- Securities License 6 & 63, Mutual Fund investments
- Built strong relationships with clients through consistent communication and excellent customer service.
- Managed client household wealth and made sure their assets were properly protected
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Every month exceeded goal of new household to insure.
- Maintained quarterly goals of selling life insurance to clients fulfilling clients needs.
- Have a great networking experience
Real Estate Broker
American International Realty
08.2003 - 03.2020
- Cultivated lasting relationships with past clients through consistent follow-up contact to support their ongoing real estate needs or concerns.
- Negotiated favorable contract terms for clients by knowledge and strong communication skills.
- Negotiated real estate contract transactions
- Facilitated successful negotiations between buyers and sellers to reach mutually beneficial agreements in a timely manner.
- Provided guidance and consultation to clients to make well-informed decisions in real estate investments.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Conducted competitive market analysis to determine optimal pricing for properties.
- Conducted thorough due diligence investigations for clients to identify potential risks or concerns before proceeding with transactions.
- Arranged for inspections and surveys of sold properties.
- Managed complex transactions involving short sales, foreclosures, or other challenging situations with tactful problem-solving skills.
Mortgage Loan Originator
First Chicago Mortgage
08.2004 - 03.2010
- Worked with underwriters to fix application problems and resolve issues.
- Collaborated with underwriters, processors, and other team members to resolve issues, ensuring smooth transactions for all parties involved.
- Analyzed applicant financial data to determine eligibility for various loan products, tailoring based on individual needs.
- Maintained up-to-date knowledge of industry regulations, changes, and trends.
- Increased loan application approvals by efficiently processing and reviewing documents for accuracy and compliance.
- Streamlined the loan origination process with thorough pre-qualification assessments, resulting in faster decisionmaking.
- Resolved discrepancies between borrowers, lenders and financial institutions with detail orientation and efficiency.
- Conducted borrower interviews to gather necessary information and documentation for loan applications.
- Assisted clients in understanding complex mortgage terms, facilitating informed decisions about their financing options.
Education
Associate of Science - FINANCE AND ECONOMICS
NORTHWESTERN BUSIINESS COLLEGE
CHICAGO, IL06-2003
Skills
- Customer service
- Licensed insurance agent
- Mortgage broker
- Professionalism and ethics
- Referral pipeline maintenance
- Data entry
- Critical thinking
- Customer account review
- Policyholder communication
- Administrative functions
- Records maintenance
- Quality assurance requirements
- Financial due diligence
- Client needs analysis
- Client retention
- New client acquisition
- Policy writing
- Negotiation
Languages
Spanish
Native or Bilingual
Timeline
Insurance Agent
COUNTRY Financial
03.2008 - 03.2020
Mortgage Loan Originator
First Chicago Mortgage
08.2004 - 03.2010
Real Estate Broker
American International Realty
08.2003 - 03.2020
Associate of Science - FINANCE AND ECONOMICS
NORTHWESTERN BUSIINESS COLLEGE