Summary
Overview
Work History
Education
Skills
Timeline
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Arely Cervantes

Edinburg,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

6
6
years of professional experience

Work History

Insurance Agent

Texas Wide Insurance
08.2020 - 09.2020
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Prepared and reviewed insurance applications to verify compliance with regulations.

Loan Consultant

World Finance
01.2019 - 03.2019
  • Increased client retention rates by offering exceptional service and fostering strong relationships.
  • Assisted clients in securing loans by providing personalized guidance and identifying suitable products.
  • Exceeded sales goals through proactive networking and lead generation initiatives.
  • Interviewed prospective customers to discuss financial goals and means surrounding Type loans.
  • Built positive relationships with customers by offering best financing and product options for Type loans.
  • Managed a diverse portfolio of loans, ensuring compliance with company policies and industry regulations.
  • Handled paperwork and moved between customers and lending institutions to smoothly resolve any concerns.
  • Reviewed customer applications closely to identify any opportunities for further development and revenue.
  • Examined customer loan applications for loan approvals and denials.
  • Assisted customers in understanding loan terms and conditions to make informed decisions.
  • Originated, reviewed, processed, closed, and administered customer loan proposals.
  • Established plans and payoffs for customers' loans, prioritizing control of overall costs.

Sales Associate

Melrose
01.2015 - 08.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Collaborated with team members to achieve monthly sales targets.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Education

High School Diploma -

Edinburg North
Edinburg, TX
06.2016

Skills

  • Customer service
  • Professionalism and ethics
  • Relationship building

Timeline

Insurance Agent

Texas Wide Insurance
08.2020 - 09.2020

Loan Consultant

World Finance
01.2019 - 03.2019

Sales Associate

Melrose
01.2015 - 08.2015

High School Diploma -

Edinburg North

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Arely Cervantes