Arezki Lamine
Summary
A committed technical professional with wealth of experience in maintaining and repairing advanced equipment. Known for delivering high-quality technical support and consistently improving operational efficiency. Focused on team collaboration, achieving results, and adapting to changing needs. Skills include diagnostics, problem-solving, and effective communication
Overview
1
1
Certification
12
12
years of professional experience
Work History
Field Technician
Cupertino Electric - CEI
Across USA
11.2025 - 09.2026
- Diagnosed and resolved Network issues in field operations, ensuring optimal system performance.
- Monitored network equipment performance through SolarWinds to ensure optimal functionality.
- Implemented SD-WAN solutions at sites to enhance network connectivity and performance.
- Maintained safety protocols while performing installations and repairs on network equipment.
- Trained new technicians on equipment operation, safety standards, and best practices for efficiency.
- Resolved daily technical issues by tracking and managing tickets through the ticketing system.
- Collaborated with project managers and site superintendent to coordinate site activities and ensure timely project delivery.
- Collaborated with other field technicians to resolve complex technical issues.
- Implemented process improvements that enhanced workflow efficiency and reduced downtime across projects.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Traveled to multiple locations to help the Data Center team to maintain their network activity
- Oversaw Microsoft Intune and Exchange management to ensure seamless operation and user access.
- Developed detailed reports on field operations, identifying trends for continuous improvement initiatives.
- Prepared and submitted reports to document work performed and provide progress updates to management.
- Delivered high-quality work by diligently following standard operating procedures.
IT Specialist
Department of Veterans Affairs
Martinez, CA
09.2023 - 11.2025
- Diagnosed and resolved customer-reported incidents and requests in Service Now ticketing system, improving response times and user satisfaction.
- Managed and maintained user accounts in Microsoft Identity Manager and Active Directory to ensure secure access and compliance.
- Create and manage VISTA/CPRS accounts for providers (Doctors and Nurses)
- Creates or restores and troubleshoots issues with the creation of network accounts for all enterprise customers.
- Manage network devices using Solar winds.
- Installation of various types of cables including copper, and fiber.
- Managed Voice over IP phone systems using Cisco Call Manager and Unity, ensuring reliable communication across departments.
- Manage cell phones using MDM AirWatch.
- Responded to urgent issues and provided technical support on-call.
- Work closely with different department to make sure their needs are met.
IT Specialist (Network)
American Physical Therapy Association
Alexandria, Virginia
04.2022 - 10.2023
- Manage office 365 azure portal.
- Modern management of Windows 10 using Windows Autopilot
- Bitlocker management using Intune.
- Created, tested, and implemented various policies in Cisco Umbrella.
- Implementing new policy in CiscoFirePower.
- Creating new users using Azure Active Directory.
- Administered Cisco Meraki network solutions.
- Continually upgraded Meraki devices and keep all firmware up to date.
- Managed company devices through Kaseya VSA to ensure optimal performance and security.
- Responded to daily tickets in Freshdesk, addressing user issues to maintain workflow continuity.
- Supported leadership with IT tasks, managing Zoom meetings and Teams.
Systems Administrator
Flagship Carwash
Herndon, VA
10.2022 - 09.2023
- Manage Active Directory for the entire organization, from creating new users, onboarding process and user termination.
- Configured and managed over 40 firewalls across all flagship locations, including Ubiquiti UDM Pro and SonicWall models.
- Setup, configure and manage over 60 Switches across 40 locations, Cisco, Cisco Meraki and Ubiquiti
- Installed firewalls and antivirus software to improve cybersecurity.
- Manage Voice Communications for entire Flagship Company Using 3CX and Ring central.
- Performed data backups and disaster recovery operations using Unitrends Backup.
- Configured, monitored, and maintained email applications.
- Oversaw management of CCTV cameras across all sites to ensure security across all sites using Victor unified and DW.
- Ensured efficient operation and maintenance of all devices used across the company using Kaseya and Zoho manage engine.
- Participated in IT department meetings to identify continuous improvement opportunities and enhance delivery of IT services to users.
- Developed online documentation to assist employees in resolving day-to-day issues efficiently.
- Designed, configured, and tested computer hardware and operating system software.
- Installed security software to protect networks Harmony Endpoint
IT Specialist
District of Columbia Public Library -DCPL
Washington DC, DC
04.2017 - 04.2022
- Acted as an escalation point for troubleshooting advanced network/systems issues; consistently earned 100% issue-resolution scores by providing excellent service to internal and external customers.
- Delivered on-site and remote technical support to users, resolving issues efficiently.
- Investigating, resolving, and closing user reported PC problems and application issues through our ticketing system.
- Collaborated with Dell to ensure timely imaging of shipped Dell equipment, reducing imaging time for my team; updated image every 4 months.
- Monitored and installed Windows updates across all company computers using Deploy Faronics and Cloud Connector.
- Participated in complete system builds, upgrades, migrations, and patch management.
- Performed Windows upgrade (7 to 10) across company with 0 downtime.
- Monitor, upgrade, and manage wireless network using Cisco Meraki.
- Implemented print management system "PaperCut" alongside computer management system "Envisionware" to streamline printing processes.
- Developed, updated, and managed GPOs across multiple complex domains to enhance network security and compliance.
- Ensured that all server, hardware, operating systems, software, and procedures aligned with organizational standards and strategic business plans.
- Attended customer meetings to present project briefings and provided weekly status reports to management.
- Generating weekly reports from all DC Libraries Locations and forwarding it to DCPL Executives, DC board of trustees, and DCPL board of trustees.
- Acted as a liaison between multiple agencies in DC Government including the mayor's office.
IT Specialist II
YRCI
Fairfax, VA
11.2016 - 05.2017
- Assisted in implementing hardware and software solutions and performed preventive maintenance practices to enhance system performance.
- Configured and maintained wireless network devices with Ruckus ZD1200.
- Installed and configured seven APC uninterruptible power supplies (UPS) to ensure system reliability.
- Configured stack for nine Cisco Catalyst 3850 switches using StackWise480 technology.
- Work directly with Cisco to ensure a flawless network.
- Implemented firewall email filtering with Barracuda, reducing spam emails by 75%.
- Assist in management and support of internal and external DNS systems. Assist in management and support of internal DHCP architecture and scoping.
- Provided on-site and remote support for desktop configurations, printing, network troubleshooting, firewall updates, Windows server management, Office 365, and proactive network monitoring.
- Managed email spam filtering processes using Barracuda systems to maintain security and reduce unwanted communications.
- Monitored network traffic using FortiGate 300C Firewall to ensure security and performance.
- Implemented new IP phone using Avaya IP office 500 v2.
- Maintained Group Policy infrastructure according to established policies and guidelines.
- Compiled monthly performance charts to inform management of current and future capacity issues.
IT Help Desk II
USDA
Washington DC, DC
01.2015 - 11.2016
- Led support for technical staff in daily operations of citywide information systems programs.
- Phone, email, walk-up, and inbound ticket queue support for incoming employee IT service requests.
- Resolved first level IT service requests via phone, email, screen sharing, and trouble tickets.
- Active Directory user administration, password resets and unlocks.
- Resolve technical issues with Outlook, Mail, Distribution groups.
- Supported IT asset and software inventory management to ensure accurate records and availability.
- Maintained integrity of incident management process and controls to ensure effective issue resolution.
Education
Bachelor Of Science - Cyber Security & Forensic
National American University
Rapid City, SD10-2024
Associate Of Science - Information Technology
National American University
Rapid City, SD05-2016
Skills
- -ield support
- Help desk support
- Hyper-V
- Equipment installation
- Systems installation
- Network connectivity
- LAN/WAN Administration
- Security Solutions
- VMware/VSphere
- Hyper-V
- Software support
- System upgrades
- Routine maintenance
- Project management
- Software support
Accomplishments
- Won multiple awards at the VA for best costumer Service
- Best customer satisfaction feedback
- Number one in the team for ticket completion with best costumer service
- Collaborated with team of 27 in the development of network solution and also an LTE solution for the field team
Certification
- Comptia Security+ Certification
- Comptia A+
- CISCO CCNA Security
- CISCO CCNA Routing & Switching
- CISCO DATA CENTER in progress (Only one exam left)
- Microsoft Azure Administrator (AZ 104)
- CISCO CCNP (2exam left)
- AWS Solution Architect (in progress)
Languages
English
Full Professional
French
Native or Bilingual
Arabic
Full Professional
Italian
Professional Working
Berber
Native or Bilingual
German
Professional Working
Timeline
Field Technician
Cupertino Electric - CEI
11.2025 - 09.2026
IT Specialist
Department of Veterans Affairs
09.2023 - 11.2025
Systems Administrator
Flagship Carwash
10.2022 - 09.2023
IT Specialist (Network)
American Physical Therapy Association
04.2022 - 10.2023
IT Specialist
District of Columbia Public Library -DCPL
04.2017 - 04.2022
IT Specialist II
YRCI
11.2016 - 05.2017
IT Help Desk II
USDA
01.2015 - 11.2016
Associate Of Science - Information Technology
National American University
Bachelor Of Science - Cyber Security & Forensic
National American University